Customer Service Quality Control

Location:

Salary:

100,000

Posted:

May 02, 2025

Andre L. Sullens

*****.*******@*****.***

Professional Summary 2023

•Instrumental in Hawthorne Airport Customer Service

•Respond and resolve issues with pilots, clientele, Law Enforcement ground support, medical flights and special events

•Trained and supervised personnel in care of aircraft and control of private and public access

•Evaluated staff performance by Quality Control Methodology

•Team lead FedEx Co.

•Organized area for logistics accuracy

Skills

•Advanced planning of visitors arrivals and departures

•Personal and location security

•Organization of personnel for large/small events and other needed services

•Observation and analysis of tracking program for private aircraft

•Public relations / customer care

•Secure jets, planes, helicopters, hangers and cars

Experience

•Successful control of special events, politicians, celebrities and V.I.P, film shoots, Commercials and Tesla Event

•Developed Protocols for Airport Staff, Film Crews and Vender traffic

•Secured relationships with staff and visitors for future respect

•Created an atmosphere of professionalism and rapport

•Dorm Administration 2yrs.

Education

•Ohio University - B.F.A. Graphic Design and Illustration

•Aenon Bible College - Ordained Minister

•MillionAir Management University