Customer Service Front Desk

Marieline Etienne

*** ** ***** ****** #*

Miami, FL 33168

305-***-****

*********.**********@*****.***

Objective

Applying for the position of Customer Service that will help grow professionally.

Experience

Substitution Teacher Pre-K thru 5th Grade 8/22/2017-Present

Miami Dade County Public Schools

Monitored students, proctor exams, report to principle on students’ grade progress

Explain subject matter to students and provide make-up work, set up parent-teacher conferences as needed. Reported progress reports to parents.

Airplane Cleaning Crew Member/Customer Service 3/12/2016-2/2/2019

Airways Services, Fort Lauderdale Airport/Miami Area, FL

Cleaned planes/Vacuum upholstery/seats/pick up cans, cups, napkins

Secure plane from inside from hazardous materials deemed unsafe.

Student Assistant/Front Desk Customer Service 5/2/2015-2/15/2016

Miami Dade College, Miami, FL

Answer phones, provide information over the phone

Make appointments and take messages for advisors and professors

Pharmacy Tech. /Sales Associates/Beauty Advisor 11/12/2012- 4/29/2015

Walgreens Drug Store, Miami, FL

Work on cash register in beauty department for sales

Manage make-up and hygiene department of store

Front Desk Assistant/ Phone Operator 7/17/2007- 10/13/2012

Hampton Hotel, Aventura, FL

Oversee front desk overall operations/customer service

Answer phones/take messages/ make reservations

Sales Associate Manager 1/12/2004-5/1/2007

Miami International Airport Duty Free Zone, Miami, FL

Listen closely to each customer's needs, document and determine the best possible response and solution. Demonstrate a high level of energetic response to every customer, on the phone or in the store. Communicate accurately with customer service manager and technicians to establish time commitments that meet Firestone standards and exceed customer requirements.

Education

5/13/2019-currently pursuing Bachelor of Science (BS) in Psychology FIU, Miami, FL

8/22/2012-4/21/2016 Associates in Arts (AA) Miami Dade College, Miami, FL

8/20/2004-6/4/2005 High School Diploma (HS Diploma) Miami Edison Sr. High, Miami, FL.

Skills

Computer Literate, Type 60wpm and 8000kpm, Knowledge of MS Office suite, Various of Windows Operating System: Win Xp, 9x, N.T. 4.0, Server 2000 and hardware component,.

Typing speed 60 wpm

Languages

Haitian-Creole

English

French

References available upon request

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