Systems Administrator It Infrastructure

Adam J. Drake

Systems Administrator IT Infrastructure Specialist 20+ Years of Experience

Fargo, ND 58104 701-***-**** ***************@*****.***

Professional Summary

Dedicated Systems Administrator with over 20 years of experience designing, implementing, and managing complex IT infrastructures. Expert in network administration, server migrations, cloud technologies, and process automation. Proficient in Microsoft 365 administration, ERP system transitions, and cross-functional collaboration. Proven ability to enhance operational efficiency and ensure business continuity.

Professional Experience

IT Consultant — Babbs Coffee — Fargo, ND January 2025 – Present

Upgraded and standardized core network equipment including Wi-Fi, switches, and security systems.

Deployed Skytab POS and QuickBooks Online for three branded coffee shops, improving operational efficiency.

Provided training and onboarding for staff, ensuring smooth technology transitions.

Systems Administrator (Contract) — Red E — Fargo, ND October 2023 – December 2024

Managed and transitioned IT infrastructure from MSP to internal management.

Led ERP migration from QuickBooks Online to a scalable enterprise solution.

Administered Microsoft 365 environment, including SharePoint, Exchange Online, and PowerApps.

Documented IT infrastructure and developed standard operating procedures for business continuity.

Systems Administrator — SEI LLC — Grand Forks, ND October 2018 – October 2023

Led global Network Operations Center operations for multinational holdings.

Migrated servers from Windows Server to Red Hat and Ubuntu Linux environments.

Implemented Puppet Server for automated system deployments, reducing downtime.

Oversaw all hardware and software upgrades, maintenance, and rollouts.

Project Manager / Citrix SME — Digi-Key Electronics — Thief River Falls, MN October 2013 – October 2018

Directed the deployment of an international call center supporting $5B in annual sales.

Led engineering teams in large-scale Citrix VDI deployments and infrastructure upgrades.

Negotiated vendor contracts and secured favorable terms, achieving substantial cost savings.

Awarded “Proven Leadership” by Accenture in 2015.

Help Desk Analyst / Engineer — Network Center — Fargo, ND June 2004 – November 2013

Provided remote network administration and technical support in a high-volume call center.

Specialized in Citrix environments, application patching, and client testing.

Developed and maintained documentation for client infrastructure.

Consistently exceeded ticket resolution goals and earned top customer satisfaction scores.

Education

Northwest Technical College — Moorhead, MN

Network Engineering August 2004 – May 2006

Certifications: CCNA, CompTIA A+, Network+, Security+.

Shanley High School — Fargo, ND

Diploma August 1998 – May 2002

Graduated with 3.8 GPA.

Technical Skills

Systems Administration (Windows Server, Linux: Red Hat, Ubuntu)

Microsoft 365 Administration (SharePoint, Exchange, PowerApps)

Server Migrations and Virtualization

Network Engineering (Wi-Fi, Switches, Firewalls)

ERP Systems Integration and Support

Infrastructure Documentation and Automation (Puppet)

Project Management and Vendor Negotiation

Technical Support and Troubleshooting

Awards

Gateway Country National Top Sales Advisor — 2001, 2003

NCI Outstanding Customer Service Recognition — 2005

Accenture Proven Leadership Award (Digi-Key) — 2015

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