Customer Service School Bus
Resume:
EVELYN CUMMINGS
************@**********.***
Dallas, TX 75287
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Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
P r o f e s s i o n a l Summary
S k i l l s
Dependable and reliable Effective communication skills Customer-oriented Problem-solving
Data entry Adaptability and flexibility
Call management Microsoft Office Suite
SCHOOL BUS DRIVER
CARROLLTON-FARMERS BRANCH ISD — Carrollton, TX
Feb 2024 - Present
FIELD INTERVIEWER
GLOBAL DATA COLLECTION COMPANY — Reno, NV
Aug 2022 - Jan 2024
FUNDING SPECIALIST
NATIONAL SEATING AND MOBILITY — Farmers Branch, TX Aug 2020 - Aug 2022
E x p e r i e n c e
Conducted pre-trip and post-trip inspections of school bus to verify safety and functionality. Provided timely pickup and drop-off of children at designated locations in accordance with established schedules.
Demonstrated excellent customer service skills while interacting with students and parents on the school bus route.
Displayed strong problem solving skills when dealing with difficult situations involving students or parents. Maintained a professional demeanor throughout the interviewing process, regardless of circumstances or applicant behavior.
Utilized effective communication skills to ensure accuracy of data collection. Utilized exceptional customer service skills to effectively communicate with insurance companies, providers, and patients regarding benefit information.
Followed established verification processes to confirm insurance benefits, medical necessity, and authorization. Responded promptly to inquiries from customers regarding their benefits coverage status or other questions about their policy provisions.
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Administered interviews by following scripts and using appropriate interviewing techniques and protocols. Conducted in-depth interviews with participants and accurately documented responses.
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Operated office equipment, such as voice mail messaging systems and used word processing, spreadsheet and other software applications to prepare reports, invoices, financial statements, letters, case histories, and medical records.
ASSOCIATE IN FINE ARTS IN MERCHANDISING AND DESIGN Mar 2015 WADE COLLEGE — Dallas, TX
Education
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