Data Engineering Machine Learning

Jared Ritter

816-***-**** ********@*****.*** **98 Trails Edge Ln Castle Rock CO 80104 United States Executive Summary

Visionary technology executive with extensive leadership experience directing large-scale Observability, Data Engineering, and AI Operations programs within Fortune 100 enterprises. Proven expertise leading high-impact transformations leveraging advanced AI technologies, federated data architectures, and observability platforms. Skilled at driving strategic innovation, building high- performing teams, and delivering measurable business value through AI-driven automation, analytics, and robust data management.

Core Competencies

• Observability and Telemetry (Splunk, Datadog, Observium, OP5, Science Logic)

• Large Language Models (LLM), Retrieval Augmented Generation (RAG), and AI Agents

• Federated Data Layers, OpenTelemetry, and Data Engineering

• Strategic Leadership and Technical Program Management

• Change Agent for AI-driven Digital Transformation

• Patented Machine Learning Innovations

• Large-Scale Budget Management ($50M+)

Intellectual Property

• Patent US20220086065A1: "Method for Enrichment of Deep Packet Data Using a Machine Learning Model," Issued May 21, 2022

Professional Experience

Vice President, Observability as a Service

Charter Communications, Denver, CO • 2023 – Present

• Lead Charter's $50M Observability program utilizing Splunk, Datadog, Observium, OP5, Science Logic, and additional point solutions.

• Direct AI Operations and Data Engineering practices, implementing a federated data layer integrating network metadata and observability data through OpenTelemetry.

• Pioneered AI capabilities using Large and Small Language Models, supervised fine-tuning, and “agentic” AI automation via LangChain and Model Context Protocol to enhance network operations, optimization and customer experiences. Senior Director, Analytics and Automation

Charter Communications, Denver, CO • 2017 – 2023

• Elevated analytics and automation capabilities, significantly advancing Charter’s adoption of AI-driven insights as automation triggers using Nvidia RAPIDS, JuPyTeR Notebook Environments, Feature Stores and GPU Accelerated Data Visualization tools (Such as Heavy.ai and Kinetica)

• Delivered strategic AI based analysis capabilities for numerous business priorities such as market spectrum auctions (for CBRS band 5G licenses) and geospatial customer experience analysis / digital twin.

Director of Analytics

Charter Communications, Denver, CO • 2016 – 2017

• Directed a team of Systems Analysts, System Administrators, Managers, Supervisors and Project Managers in support of Charter Communications’ Public WiFi Network

• Implemented innovative “Principal Component Analysis” based user experience calculations based on network telemetry composites. Sr. Manager of Global Network Operations Center (NOC) Time Warner Cable, Herndon, VA • 2011 – 2016

• Implemented and managed TWC’s Global Network Operations Center to centralize a formerly regional approach to Network Operations and critical event management

• Instituted functional policies for immediate Tier I action and automated issue response for network events and intelligent alerts. Principal Engineer

Time Warner Cable, Herndon, VA • 2010 – 2011

• Executed modernization effort to convert aging infrastructure components in TWC’s customer facing video, voice, WiFi and email services to virtualized workloads.

• Implemented Deep Packet Inspection capabilities for 100% of Charter’s client WiFi

(Carrier Grade NAT) traffic for the purpose of elevated customer experience monitoring.

Manager, Virtualized Systems & Software Defined Networking Ericsson, Overland Park, KS • 2010

• Led a global team of VMWare specialists in large customer projects related to virtualization and SDN efforts, modernizing Ericsson’s technology stack and enhancing operational agility.

• Directed three major datacenter virtualization initiatives. Delivered ~80% optimization of Critical Infrastructure costs including power/cooling, space, maintenance and support in efforts that also generated significant MTTR, manpower and environmental benefits for Ericsson’s large customers. Manager of Emerging Technology

Sprint, Overland Park, KS • 2001 – 2009

• Led a team of 12 System Engineers, Python Developers and Application Administrators in a technology normalization department for Sprint’s cellular

(CDMA, 1xRTT, 3G, and 3.5G networks)

• Directed the implementation of new technologies into Sprint’s Network Operations ecosystem including SIP routing, place shifting, 4G (WiMax) and network function automation

Director of Systems Engineering

mPower.com, San Francisco, CA • 1999 – 2000

• Led a team of Systems Analysts, Database Architects, Developers, Technical Writers and Project Managers at an investment holding analysis start-up.

• Negotiated and directed technology operations transition during merger with Morningstar / Microsoft Money.

Billing Systems Lead Engineer

Sprint PCS, Lenexa KS • 1997 – 1998

• Led a team of 5 engineers supporting the operation and evolution of a Sequent NUMA-Q based Dynix/ptx supercomputer, using EMS Symmetrix distributed storage and a large Oracle Parallel Server backend to mediate and process critical subscriber billing data (call detail records) from numerous architectures (Nortel, Motorola, Lucent, Samsung) and normalize billing data into a common format

(SCF).

Aviation Logistics and Tactical Information Systems Engineer United States Marine Corps,

- Mare Island Naval Shipyard, Vallejo, CA • 1991 – 1993

- Marine Corps Air Station, Yuma, AZ 1993 - 1994

- USNS Curtiss (Pacific -> Persian Gulf) 1994

- Marine Corps Air Station, Iwakuni Japan 1995

- RAAF Base Darwin, Darwin Australia 1996

- Aviano Air Base, Aviano Italy 1997

- Marine Corps Air Station, Beaufort, SC 1997

• MOS 6494 - Data Systems Technician on HP Apollo 9000 UNIX Server, Sun Solaris, GCOS Mainframes, and IP Network Switches/Routers

• Engineered and maintained mission-critical tactical information systems including INMARSAT (International Maritime Satellite Network), MOMS (Mission Oriented Mapping Systems), VAMPS (V-22 Advanced Mission Planning System), NALCOMIS

(Naval Aviation Logistics Command Management Information Systems), SUADPS

(Shipboard Uniform Automated Data Processing System), Banyan Vines (secure email), and others.

.

Education

Department of Defense Data Systems Class A & Class C Schools - MOS 6494 Combat Systems Technical Schools Command, Mare Island Naval Shipyard, Vallejo, CA • 1991 - 1993

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