Process Engineer Lead

SHAWN P. WEST

Lead Process Engineer

858-***-**** *****.*.****@********.*** linkedin.com/in/shawnpwest EXPERIENCE

Lead process engineer

USTechSolutions 04/2023

Architected and implemented Risk Control Self-Assessment (RCSA) & Business Process Modeling (BPMN) frameworks to ensure compliance with Federal Financial Institution's Examination Council (FFIEC) standards Led cross-functional teams in optimizing capital adequacy solutions, mitigating operational risks, and refining business continuity models Designed and maintained enterprise-wide RCSA service models to streamline risk assessments and control mechanisms Enhanced regulatory reporting accuracy by 20%, ensuring seamless risk monitoring and compliance adherence

Spearheaded an initiative that reduced process redundancies by 30%, enhancing regulatory response times

Manager engineer

Fiserv 11/2020 - 04/2023

Led customer service optimization initiatives, utilizing Lean Six Sigma principles to drive efficiency and reduce operational costs Developed and deployed predictive analytics models that improved customer retention by 18%

Orchestrated a company-wide transformation project that generated over

$5M in annual savings

Executive manager of engineering

US Postal Service 09/2009 - 11/2020 California, Hawaii Directed postal operations and service delivery for California, Hawaii, and Pacific territories, overseeing 45 engineers and 25 analysts Optimized mail processing logistics, leading to a 25% reduction in delivery delays and improved service standards

Pioneered automation initiatives, reducing manual workflows by 40% and saving $12M+ in operational costs

Director & lean six sigma master black belt

Accenture 12/2005 - 09/2009

Led Lean Six Sigma deployment within the Pentagon, Navy, and Army, advising government leadership on operational excellence Trained and certified 150+ personnel in Lean methodologies, leading to an aggregate $8M+ cost reduction across departments

Strengthened risk management strategies, aligning process improvement initiatives with DoD regulatory compliance

EDUCATION

Master's in engineering

Lincoln university Lincoln, NE

Major: Aerospace Engineering (M.Aero.E)

Thesis: Wing Theodolite Mapping, Design of Experiment Aeronautical Engineering

Lincoln University

UNDERGRAD: Aeronautical Engineering. Lincoln University Related coursework: Position papers: Wing Theodolite Mapping, Design of Experiment

Mini-MBA

Wichita State University

SUMMARY

Executive Leadership Data Scientist Systems

Architect Senior Engineer Dynamic executive

leader, data-driven process engineer, and

continuous improvement strategist with over 25

years of experience driving operational excellence across aerospace, finance, logistics, and

government sectors. Proven track record in leading enterprise business transformation, optimizing

complex workflows, and implementing cutting-edge

automation solutions. Adept at leveraging Lean Six Sigma methodologies, BPMN, and predictive

analytics to enhance efficiency, reduce costs, and elevate service quality. A decorated veteran with a history of fostering high-performance teams and

aligning operations with strategic business

objectives.

KEY ACHIEVEMENTS

Business Agility and Cost Saving

Expert

Delivered $25M+ in cost savings across

multiple organizations through process

reengineering and waste reduction

Efficiency & Automation Champion

Reduced operational inefficiencies by 30%–

50%, implementing predictive analytics and

workflow automation.

Digital Transformation Leader

Spearheaded digital transformation

initiatives that improved compliance

reporting by 20% and regulatory adherence

by 15%

Innovation-Focused People Leader

Led teams of 50+ engineers and analysts,

fostering a culture of innovation and

continuous improvement.

Strategic Operations & Analytics

Advisor

Developed strategic roadmaps for C-Level

executives, enhancing corporate agility and

long-term business sustainability.

SKILLS

Agile AutoCAD JIRA Microsoft 365

Minitab Predictive Analytics SAP

Six Sigma Smartsheets Tableau

Visio BPMN

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