Human Resources Service Representative
Resume:
Aubree Gignilliat
Worcester, MA *****
******************@*****.***
I am seeking a job opportunity that will help me grow as an individual and as an employee with a new company. The past 3 years, I have taken a break from working- to be a stay at home momma. I am ready to get back out there and find a position that helps me grow and is a great fit for me personally. I look forward to you taking a look at my resume and considering me for employment with your company.
#readytowork
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Point32Health - Remote
April 2022 to August 2023
Taking inbound and outbound calls for insurance
Claims department
Data entry
Customer service assistance
Senior member service rep
High volume calls
Email response
Chat response
Customer Service Representative
PearsonVUE - Remote
January 2021 to May 2022
Incoming calls for testing centers
Assisting with chat text
Email response
Setting appointments
Finding testing materials for testers
Emailing data
Making spreadsheets
Tracking progress and data
Emailing scores and checking scores online
Setting appointments thru portal
Resetting passwords
Troubleshooting online accounts
Cosmetologist/Receptionist
Great Clips - Shrewsbury, MA
June 2017 to October 2018
Cutting and styling hair
Building relationships with clients
Having patience and understanding
Attention to detail
Computer skills
P.o.s system skills
Ability to take constructive criticism
Learning new styles constantly
Customer Service Representative/Saves Team Associate Direct Energy/APAC - Worcester, MA
March 2014 to May 2017
Taking incoming calls for Direct Energy
Navigating customers thru issues with bills
Retaining new information weekly
Helping customers with their accounts
Offering new rates, and keeping customers from cancelling Assisting customers with saves team issues
Having 72 WPM
Ability to help customers while keeping a pleasant demeanor and having patience when they are frustrated
Accomplished getting promoted to the Saves team
Customer Service/Receptionist/Cashier
Central Mass Mechanical - Shrewsbury, MA
September 2012 to March 2013
Inbound and outbound calls
Making appointments for service calls for technicians Handling payroll
Scheduling all appointments for technicians
Microsoft experience with word and excel
Ability to have patience while scheduling customers while also having compassion for their personal lives Customer service skills needed to take care of the office and work with very little direction and very little supervision
Great punctuality and attendance with outstanding verbal and written communication skills Education
Associate in Medical Assisting
Salter College - West Boylston, MA
May 2011 to April 2012
High school diploma in Cosmetology
Cosmetology School in Cosmetology - Framingham, MA November 2008 to October 2009
Quabbin Regional High School - Barre, MA
August 2005 to June 2007
Skills
• Microsoft Word (10+ years)
• Microsoft Office (10+ years)
• Customer Service (10+ years)
• Data Entry (10+ years)
• Computer Skills (10+ years)
• Computer Literacy (10+ years)
• Customer Service Representative
• Hair Cutting (10+ years)
• Hair Styling (10+ years)
• Microsoft Powerpoint (10+ years)
• Typing (10+ years)
• Technical Support (10+ years)
• Sales Experience (8 years)
• Phone Etiquette (10+ years)
• Healthcare (10+ years)
• Medical Assisting (10+ years)
• Cold Calling (10+ years)
• Front Desk (10+ years)
• Insurance Verification (4 years)
• Office Administration (10+ years)
• Makeup Application
• HIPAA (10+ years)
• Medical Scheduling (10+ years)
• Medical Billing (10+ years)
Certifications and Licenses
Cosmetology License
Contact this candidate