Customer Service Manager
Resume:
Skills
Customer service, Restaurant experience, Communication skills, Computer literacy, Guest services, Microsoft word, Leadership, Time management
Experience
Owner/ Service Manager
Cindy's Cleaning Service • Winston-Salem, NC
01/2018 - 03/2024
Provided customer service and was involved in training [x] new team members each month Researched and designed solutions for system maintenance, upgrades, and security to keep the company ahead of its competition
Provided a safe, comfortable, and stimulating environment for children Sales Representative
Remote call center sales • Winston Salem NC
10/2016 - 01/2018
Increased sales by [x]% through upsells and cross-selling of additional products and services Built rapport with clients by providing quality customer service and problem solving Communicated with customer support for clarity on questions that were not answered in the online FAQs Front Service Manager
McDonald's restaurant • Winston-Salem, NC
02/2009 - 04/2015
Maintained a clean and safe work environment, resulting in a [x]% reduction in complaints filed with management and a [x]% increase in crew satisfaction Trained store personnel on the company's products, services, customer service, and appreciation Assisted in the training of [x] new cashiers
Education
computer applications, office management
Forsyth Tech • Winston-Salem, NC
05/2004
successfully completing and receiving a 6 months degree in computer applications and data entry. Cynthia Spence
***********@*****.***
Winston-Salem, NC
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