Accounts Receivable Customer Service

Vanessa R Trujillo

720-***-**** - **************@*****.*** - 2702 W Bates Ave Denver, CO 80236

Skills

A high degree of accuracy.

Great attention to detail.

Strong customer service skills.

Ability to calculate and manage accounting figures.

Understanding of accounting principles.

Strong teamwork and partnering capabilities.

Time management and prioritization.

Adaptability and Flexibility.

Reliable.

Experience

Oak View Group – Accounts Receivable – July 2024 to April 2025

(temp, new accounting system)

Oak View Group is a global leader in venue development, management, and premium hospitality services for the live event industry. They manage over 300 client partners worldwide, focusing on delivering exceptional experiences in sports, live entertainment, and hospitality. Duties included generating and sending invoices to customers electronically, processed and posted payments, responding to customer inquiries regarding invoices & payments, maintained customer accounts, contacted delinquent customers via telephone and email, maintained databases and spreadsheets, and updated information as needed. Helped with the Utilization of switching accounting programs from Sage 100 to NetSuite. Utilized accounting software Oracle NetSuite and Sage 100. Proficient in Microsoft Office Programs.

Hoonigan – Accounts Payable – June 2024 (temp, special project)

Hoonigans offers the best of automotive apparel and accessories. Specializes in automotive wheels, tires, suspension and lighting. I was hired to work on a special project of backlog vendor invoices that need to be corrected and submitted for payment. I submitted approximately 150-200 invoices daily. Utilized accounting software Esker. Proficient in Microsoft Office Programs.

Unemployed – December 2023 to May 2024

Sports Specialists Ltd – Accounts Receivable/Payables – April 2022 to November 2023

SSL sells sports equipment online throughout the United States. Duties included generating and sending invoices to customers electronically, processed and posted payments, responded to customer inquiries regarding invoices & payments, maintained customer accounts, contacted delinquent customers via telephone and email, negotiated payment plans and resolved disputes, maintained databases and spreadsheets, updated information as needed. Once we received payment from the customer I then had to turn around and issue payment to the vendor. Utilized accounting software Acumatica, Square 9 and SPS Commerce. Proficient in Microsoft Office Programs.

American Income Life Insurance – Online Sales Agent remote – July 2021 to July 2022 AIL provides life, accident, and supplemental health insurance to union members, credit unions, associations, and their families. My job was to provide product/services information; answer any questions, assist in navigating and understanding benefit options, and resolve any emerging problems that our customers might face.

Unemployed due to COVID - November 2020 to July 2021

Cleanroom World – Accountant – July 2015 to October 2020

Cleanroom World supplies Cleanrooms, Cleanroom Equipment, Supplies and Sterile Products. My Accounts Receivable duties included invoice creation, posting of payments, creating deposits, processed credit cards, created spreadsheets, answered the phone, processed sales orders, collection calls on past due invoices, bank reconciliation, credit card reconciliation, journal entries, processed refunds. Accounts Payable duties included processing of Purchase Orders, received inventory, matched invoices to purchase orders, processed payments to vendors. Utilized accounting software QuickBooks. Proficient in Microsoft Office Programs.

Unemployed – August 2014 to June 2015

Mother was sick.

Colo Department of Public Health & Environment – Accountant – October 2007 to July 2014 Department of Public Health & Environments mission is to protect and preserve the Health and Environment of the people of Colorado. My position was in the accounting section of the Administrative Financial Services Division. My Accounts Receivable duties included: invoicing customers for fees & services performed by the department; recorded, reconciled, and posted payments. Processed Interagency Transfers to pay for fees owed the department from other state agencies, assisted with the collection process of past due accounts, processed Journal Vouchers to record & correct transactions. Accounts Payable duties included: the review, audit, correction, approval, and filing of payment vouchers submitted by the various divisions within the department. Other duties included processing all Official Function forms, warrant reissues and cancellations, EFT authorizations, entered all W-9’s. Utilized accounting software Colorado Financial Reporting System and a Microsoft Access Database. Proficient in Microsoft Office Programs.

Colorado Department of Revenue – Accountant – February 2002 to September 2007 Department of Revenue collects Business tax payments such as Sales Tax, Wage Withholding, and numerous other taxes. They also collect Income Tax Payments owed by Individuals and Corporations. My position was in the Research Unit of the Central Department Operations Division. My primary duties included reconciling the Colorado Financial Reporting Systems Undistributed Cash Account, worked with the department controller’s office to reconcile this account which receives $4 + billion annually. Corrected check encoding and bank errors using information from the department’s business and tax accounting system. Prepared accounting corrections for posting to the Colorado Financial Reporting System and the department’s 2 internal accounting systems. Communicated with taxpayers on any errors that originated on forms or tax payments they have submitted. Also, helped with reconciling of the Electronic Funds Transfers Undistributed Cash Account which receives $6 + billion annually. Corrected posting of payments to the department’s accounting systems, set up taxpayers for Electronic Funds Transfer registration. Resolved EFT payment errors and initiated corrections to taxpayer accounts. Accounting software used was the Colorado Financial Reporting System. Proficient in Microsoft Office Programs.

Education

Emily Griffith Opportunity School – Certificate Accounting 1 – July 1999 to March 2000 Subjects included: Accounting for a Proprietorship & a Partnership, Accounts Payable, Accounts Receivable, Payroll, Financial Statements, Bank Reconciliation, General Journal, General Ledger.

Certificate Accounting 2 Subjects included: Accounting for a Corporation, all the above plus Depreciation, Inventory, Promissory Notes, Invoicing.

Barnes Business College – Associates Degree Accounting – February 1994 to July 1995

Subjects included: Introduction to Accounting Concepts & Procedures, Analyzing & Recording

Business Transactions, Journaling, Posting & the Trial Balance, Preparing Worksheets &

Financial Reports, Adjusting, Closing, Post Closing Trial Balance, Sales & Cash Receipts Journal,

Banking Procedures & Control of Cash, Payroll Procedures & Employee Taxes, Employer’s Tax

Responsibilities, Accounting for Bad Debts, Notes Receivable & Payable, Inventory &

Depreciation, Partnerships, Corporations, Analyzing Financial Statements, Journal Vouchers,

Departmental Accounting, Manufacturing Accounting, Computerized Accounting.

South High School – Pueblo, Colorado – Graduated 1989 with a high school diploma.

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