Customer Service Sales Specialist
Resume:
Dalayna A Biggs
Bartow, FL *****
**************@*****.***
Authorized to work in the US for any employer
Work Experience
Sales Specialist
Lowe's Home Improvement-Bartow, FL
March 2024 to Present
• Sell Installs for doors and/or windows.
• Design and build doors.
• Build windows .
• Sell appliances.
• Operate in Microsoft systems.
• Active use of computer and mobile devices.
• Set appointments for customers.
• Track customer install status.
• Provided expert product knowledge and recommendations to customers, leading to an increase in customer satisfaction
• Created and delivered compelling sales presentations to potential clients, highlighting the benefits of my department and it’s products.
Customer Service Representative
Lowe's Home Improvement-Baltimore, MD
May 2023 to November 2023
• Greet customers as they walk in
• Update customer accounts/renew accounts
• Take calls in a timely manner
• De -escalate customer concerns
• Multi-task
• Create delivery orders for customers.
Forklift Operator
Amazon Warehouse-Aberdeen, MD
August 2022 to March 2023
Supervisor
Save A Lot-Baltimore, MD
August 2022 to February 2023
• Open and close the store
• Count down the safe when I leave out. Then count it up when I come back in to open.
• Shift supervision
• Check in vendors
• Write checks
• Operate pallet jack
• Operated forklift
Education
Certificate in Certified Medical Assistant
National Center for Competency Testing - Lakeland, FL April 2020 to November 2021
Diploma in Medical
Florida Technical College - Lakeland, FL
November 2020
High school diploma
Bartow Senior High School - Broadway, VA
August 2018 to May 2019
Skills
• Help Desk
• Quality Assurance
• Presentation Skills
• Data collection
• Customer service
• Microsoft Word
• Merchandising
• Mobile Devices
• Clerical Experience
• Picking & packing
• Heavy lifting
• Forklift
• Assembly
• Phone Etiquette
• Warehouse experience
• Pallet jack
• Cash register
• Industrial equipment
• Front Desk Duties
• Laboratory Experience
• Office Management
• Manufacturing
• Reach truck
• Order picker
• Communication skills
• Organizational skills
• Supervising Experience
• Supervising experience
• Retail sales
• Clerical experience
• Load & unload
• Charting/Records Management
• Quality assurance
• Time management
• Microsoft Excel
• Quality control
• Records management
• Front desk
• Leadership
Certifications and Licenses
Forklift Certification
Driver's License
December 2019 to May 2028
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