Customer Service Dot Compliance

JOEL MAKANZA

Florence, KY, *****

***********@*****.*** / 319-***-****

SUMMARY

Hardworking professional with several years of professional driving experience. Well-organized in coordinating routes and loading vehicles. Excellent communication, customer service and multitasking skills with observant nature and strong safety focus. Valid license and clean driving history. SKILLS

Materials Transport

Passenger Assistance

Daily logging

DOT Compliance

Equipment Operation

Vehicle Maintenance

[Language] Fluency

Punctuality

Defensive Driving

Safe Driving Practices

Accident Prevention

Confidentiality understanding

EXPERIENCE

Driver / DoorDash - San Francisco, California 08/2023 - Current Provided excellent customer service by responding promptly to customer inquiries and complaints. Driver Shopper / Instacart - San Francisco, CA 08/2022 - Current Verified the contents of inventory loads against shipping papers. Driver / Uber Technologies Inc. - San Francisco, CA 01/2021 - Current Adhered to company policies and procedures related to safety and security standards. Participated in training sessions regarding safe driving practices and defensive driving techniques. Driver / Lyft - San Francisco, CA 01/2021 - Current Transported clients to specified destinations safely and on-time. Inspected vehicle before and after every trip to assess performance and maintenance requirements. Custodian / University of Iowa Housing and Dining - Iowa City, Iowa 11/2022 - 07/2024 Setting up chairs and tables for events taking place in the building's common areas; organizing supplies for upcoming events.

Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.

Recycling materials whenever possible in accordance with company policy and local disposal regulations. Maintaining an organized storage area for custodial supplies and equipment; ordering additional items when needed.

Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.

Cleaning windows, mirrors, walls, and ceilings; dusting furniture and wiping down surfaces. JM

Maintaining the security of the building by locking doors after hours; ensuring all entrances are closed securely. Inspecting buildings for safety hazards or damages that need to be addressed; reporting any issues to management immediately.

Adhering strictly to health and safety regulations while performing duties. Operating floor buffers, pressure washers, carpet cleaners, vacuums, ladders, snow blowers, leaf blowers safely. NSC Défensive Driving Course, 10X Abridged Édition / Provide Lyft - San Francisco, CA 05/2024 - 05/2024 07/2023 - 07/2023

Power Industrial Forklift Opérations ( CTTK-132741 / Kirkwood COMMUNITY COLLÈGE - Cedar Rapids, Iowa Recorded production data such as quantity produced, scrap rate, and cycle time information accurately. Provided technical support when needed throughout various stages of production runs. Inspected finished products for defects before packaging them for shipment. Organized workspace before beginning work to ensure efficiency during the shift. Housekeeping Room Attendant / Allien Universal service - Coralville, Iowa 05/2022 - 09/2022 Stocked linen closets with appropriate supplies for housekeeping staff use. Performed deep cleaning tasks such as shampooing carpets or steam cleaning furniture. Cleaned guest rooms, including vacuuming carpets and dusting furniture. Assisted in laundry operations when needed by sorting linens and loading machines. Checked rooms to ensure they met standards for cleanliness and tidiness. Inspected all assigned rooms upon completion of cleaning duties. First Second Place / Tyson Foods - Columbus Junction, Iowa 11/2016 - 01/2021 Adjusted machine settings to optimize production efficiency. Performed preventive maintenance on all placer machines to ensure proper functioning. Trained new employees on basic operation of placer machines. Organized, prepared, and cleaned work areas for efficient operation. Production Supervisor / Farm Afi Beau Village - Kansas, Kin 12/2010 - 07/2014 Performed regular quality checks throughout the production process to ensure customer specifications were met. Resolved any conflicts between employees in a professional manner. Provided feedback and guidance to personnel regarding their job performance and development plans. Developed and implemented production schedules to ensure timely completion of projects. Trained new staff on production processes and procedures. Collaborated with management team to develop strategies for improving efficiency in the production area. EDUCATION AND TRAINING

GED 06/2012

Centre For Agricultural - Congo Drc

Associate of Applied Science: Agriculture And Veterinary 10/2009 University of Loyola - Congo Drc

High School Diploma 07/2006

ITAV/SALONGO - Congo Drc

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