Customer Care Support

PIERRE F. NEMORIN

***** ******* **** **, ********, FL 34711. PHONE 305-***-****. E-mail: *************@*****.*** Summary

Seasoned technology professional with over 20 years of extensive problem solving, decision making, customer care experience, and strong verbal and written communication skills. Experience maintaining activities and supporting company's networking infrastructure and systems. This includes network components, firewalls, Active Directory, Servers, workstations, printers, copiers, software and connectivity. Ensuring the delivery of high- quality support services. Developing and implementing programs and processes to ensure optimum operating efficiency and utilization.

PROFESSIONAL EXPERIENCE

IKON DOCUMENT EFFICIENCY/RICOH-USA Sunrise, FL

2007-Present

Job Description

Solutions Implementer/Integrator: installation and support of non-customized solutions provided by Ricoh. Providing technical installation, training and support for embedded and stand-alone Professional and IT Services based solutions provided by Ricoh that do not require complex workflow design or customization. Responsible for training customers in installed solutions. Responsible for resolving application, software and connectivity problems requiring remote and on-site customer support and for interfacing directly with the support reps to isolate and solve technical issues on software and IT solutions. PRIVATE CONSULTING Wi-Fi AND LAN NETWORK SUPPORT

2004-2007

Job Description

Wired the TCP/IP LAN Network to perform at maximum security and stability while maintaining its top level of performance. Perform scheduled server backup as required. Installed Calyx Point, MS-office software on the server. Configured their Cisco 2501 router as necessary for maximum performance and Stability. Backed-up system. Configured, installed and maintained LAN and WAN TCP/IP networks.

• Network consulting & CNC Admin for Southeast Capital Mortgage Corp.

• Network consulting for Centennial Lending Group Corp. in Miramar Fl.

• Network consulting for J&F Broadcast Equipment Corp. in Doral Fl.

• Network consulting for Southeast Capital Realty Corp. in Fort Lauderdale Fl.

• Network consulting for Private PC owners and Home Business as well. BANK OF AMERICA. Hallandale Beach, FL

1998-2004

Job Description

Network Support Analyst: Project Management performance goals and technology solutions. Implemented hardware and software upgrade to use with Bank of America’s mortgage solution. Maintained the Merlin (Loan origination) software used to input daily information for processing. Monitored Call Center Operations. Provided support for the Bank of America Branches Infrastructure, including PBX and Network Equipments. Configured network operation as needed. Also participated in all projects internal to network Engineering team as well as daily on call password setup, reset and maintain operation of specialty components such as PC’s, printers, scanners, Software and E-mail setup. Managed telecommunication equipment, projects, vendors and internal Help desks Support.

EDUCATION

Technical

Career Institute: New York N.Y., Associate Science in Electronic Circuit and System Pratt institute: Toward EE Degree

Certifications: Comptia A+, Network + Microsoft Network MTA Training: Basic/Advance Lan/Wan Network, Wireless Network, Basic Language, C-Language. Basic/Advance configuration to Cisco Router and Switches. Keiser College: Microsoft Windows XP/7/10/11 Workstations and Servers, Lan/Wan network. Web page Designs.

TECHNICAL SKILLS

Computer Hardware: Specialized in PC/MAC Hardware and Networking. Install and repair analog Circuits, Digital Circuits and PCs. Build Servers to Specs. Operating Systems: Windows XP/Win 7/ Win 10/11 Server 2008/2012 /MAC-OSX Word Processors: Microsoft Word, Word Perfect.

Skills: Language English/Creole/French

U.S. Air Force: Staff Sergeant 11 Yrs. F16-Jet Engine Specialist at Homestead Air Force Base.

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