Cobol Developer

LAURA RYAN

New City, New York *****

914-***-****, *************@*****.***

Professional Summary Analytical and results-driven Senior Programmer and Programmer Analyst with extensive experience in designing, developing and implementing software solutions. Adept at leveraging strong technical expertise and analytical skills to transform complex data into actionable insights, driving strategic decision-making and business growth. Proven track record of collaborating with cross-functional teams to deliver data-driven solutions that enhance operational efficiency and support organizational objectives. Strong attention to detail and keen ability to organize large amounts of data, track multiple projects simultaneously and meet project timelines. Seeking to transition into a Data and/or Business Analyst role to further harness data analytics and business acumen in solving critical business challenges and optimizing performance. SOS Xtreme Comfort, Tuxedo, New York

Customer Service Representative, August 2023 to Present

• Scheduled and coordinated service appointments for technicians, optimizing routes and minimizing wait times to enhance operational efficiency.

• Managed and updated customer accounts, maintaining accurate records of interactions, transactions and service requests to ensure seamless service delivery.

• Utilized Salesforce CRM to manage and analyze customer interactions, streamlined data entry processes in Salesforce, reducing data entry errors and improving overall data accuracy for better business insights.

• Ensured exceptional customer service by effectively handling inquiries and resolving issues, ensuring a high level of customer satisfaction.

Verizon, Orangeburg NY

Senior Programmer, January 2010 to December 2017

• Designed, coded and tested COBOL programs to efficiently collect and process nationwide sales data, ensuring seamless integration with the internal commission system.

• Analyzed complex business requirements and developed robust technical solutions, aligning system capabilities with business objectives to enhance operational efficiency.

• Provided 24/7 on-call production support, quickly resolving issues to maintain system reliability and minimize downtime.

• Collaborated with cross-functional teams to gather requirements and implement enhancements, resulting in improved data accuracy and streamlined processes.

• Conducted gap analysis and impact assessments on existing mainframe systems, identifying opportunities for optimization and improved functionality to meet evolving business needs.

• Developed comprehensive documentation for mainframe systems, including business requirements, functional specifications and user guides, improving knowledge transfer and training processes.

• Participated in all phases of SDLC, from requirements gathering and analysis to design, development, testing and deployment of mainframe applications, enhancing project visibility and stakeholder engagement.

• Conducted thorough testing and validation of COBOL programs in alignment with SDLC methodologies, ensuring functionality, performance and compliance with specifications before deployment.

• Utilized data analysis techniques during SDLC to identify trends and insights, enabling informed decision-making and strategic planning for business initiatives.

Programmer Analyst, December 2000 to January 2010

• Collaborated with team of Programmers to implement new software features and maintain existing systems; developed and maintained complex data processing applications on mainframe systems, enhancing data extraction, transformation and loading (ETL) processes.

• Performed QA testing to ensure program functionality and quality and utilized SQL for querying and manipulating data within relational databases, optimizing data-retrieval processes for reporting purposes.

• Implemented data quality checks and audit procedures, enhancing data reliability and supporting compliance with industry standards.

• Analyzed, defined and documented requirements for data/business processes in timely manner to minimize downtime. Technology: Microsoft Office (Word, Excel, PowerPoint); Google Apps; COBOL JCL, PROCS, TSO/ISPF, SYNCSORT, SPUFI, DB2.

Education: Programming Certificate, The Chubb Institute, White Plains, New Jersey. Bachelor of Communications, SUNY New Paltz, New Paltz, New York.

Contact this candidate