Support Engineer Microsoft Azure

EDDIE TENEN

*******@*****.*** · LinkedIn Profile · https://www.linkedin.com/in/eddie-t-338b0549/

Azure Support Engineer with a focus on supporting, deploying, and optimizing cloud infrastructure to drive organizational success. I collaborate closely with cross-functional teams to ensure seamless implementation and management of Azure solutions, backed by my Microsoft Azure 104 certification. As a continuous learner, I am highly adaptable to new technologies and changes, always striving to enhance efficiency and innovation. I aim to contribute to the growth and success of the organization by delivering reliable, secure, and scalable cloud solutions.

CERTIFICATIONS

MICROSOFT AZURE 104 CERTIFICATION

CISCO Network Administrator DIPLOMA

A+ Certification

WORK - EXPERIENCE

04/2024—04/2025

AZURE SUPPORT ENGINEER Crisp Health Services – Maryland, MD

Manage Azure Active Directory permissions: Administer and audit role-based access controls (RBAC) to ensure secure access and compliance across all cloud environments. Regularly review and adjust permissions for users and groups.

Administer Azure SQL, Azure Key Vault, and GoDaddy certificates: Manage Azure SQL databases, ensuring data security and performance. Oversee Azure Key Vault for secure storage of secrets, keys, and GoDaddy certificates, handling certificate renewals and key rotations.

Manage and deploy Virtual Machines (VMs): Provision, configure, and monitor VMs in Azure to support various workloads, ensuring scalability and high availability.

Manage storage accounts and permissions: Configure storage accounts with specific access control settings, ensuring data security and compliance with organizational policies.

Create and customize SQL access: Utilize security groups to manage and control access to SQL databases, ensuring granular access control and data integrity.

Oversee Azure Application Gateways: Configure routing rules, SSL termination, and load balancing to ensure secure and efficient traffic flow. Regularly monitor and troubleshoot gateway performance and security.

Manage Intune for device management: Administer Microsoft Intune for device management, enforcing security policies, managing software deployments, and ensuring device compliance across the organization.

Utilize Engine Key Manager Plus: Manage keys and certificates through Engine Key Manager Plus, ensuring the secure lifecycle management of cryptographic assets for the organization.

Troubleshoot and provide technical support for Azure services: Act as a point of escalation for issues related to Azure infrastructure, including Virtual Machines, App Services, and networking components. Collaborate with internal teams to resolve issues efficiently.

Monitor and optimize Azure cost management: Track resource usage and expenses using Azure Cost Management tools, providing recommendations for cost optimization and resource scaling.

Collaborate with cross-functional teams: Work closely with development, security, and DevOps teams to maintain and improve the Azure cloud environment, ensuring security, performance, and operational efficiency.

Deploy and update Azure resources using Terraform: Streamlined infrastructure management through the creation and modification of Terraform configurations.

Administer Microsoft Office 365: Managed Exchange Online, SharePoint, and Microsoft Teams for seamless collaboration and communication. Configured MFA, managed user licenses, and resolved end-user issues with Outlook, OneDrive, and Teams meetings.

03/2021 – 04/2024

CLOUD SYSTEM ADMINISTRATOR VERINEXT – NEW YORK, NY

Azure Infrastructure Management: Orchestrated, scaled, and maintained multiple Azure VMs and App Services, ensuring optimal performance and reliability.

Azure Data Solutions: Managed Azure SQL databases and utilized Azure Blob Storage for efficient data storage and retrieval.

Azure Serverless Frameworks: Implemented Azure Functions to respond to cloud events, optimizing serverless operations.

Azure Security Management: Secured Azure resources with Azure Active Directory, implemented role-based access controls, and configured Azure Policy for compliance.

Networking in Azure: Configured Azure Virtual Network, ensuring secure and efficient communication between Azure services.

Azure Monitoring and Analytics: Utilized Azure Monitor and Azure Log Analytics for real-time monitoring and performance optimization.

DNS and IIS Management: Oversaw the configuration and management of DNS settings and IIS servers to ensure optimal application accessibility and security.

Azure Cost Management: Employed Azure Cost Management tools to monitor and forecast expenditures.

Hybrid Cloud Communication: Set up secure communication channels between Azure and on-premises environments using Azure App Gateway

Maintained and supported Azure/Microsoft 365 infrastructure, including Exchange, OneDrive, MS Office Suite, and Teams.

Implemented and managed Exchange Online configurations and provided support for Outlook clients.

Administered Microsoft Office 365: Managed licenses, enforced security policies, and supported users with tools like Exchange Online, SharePoint, and Teams to ensure efficient and secure collaboration.

Enhanced infrastructure deployments with Terraform: Used Terraform to create and update Azure resources, ensuring infrastructure consistency and scalability.

Developed and documented standard operating procedures and IT support guidelines.

Created knowledgebase articles for IT and user audiences, enhancing support efficiency.

Managed, configured, and troubleshot Meraki Firewall MX68, ensuring secure network performance and efficient traffic management.

Set up and managed new users in DUO Security, including troubleshooting and resolving access issues, to ensure seamless and secure user onboarding.

04/2017—12/2020

CLOUD SYSTEM ADMINISTRATOR KAPITUS – NEW YORK, NY

Actively contributed to cloud team initiatives, focusing on AWS infrastructure planning, budgeting, and architecture.

Demonstrated proficiency in orchestrating containerized applications using services like AWS ECS.

Oversaw cloud-based software asset tracking, ensuring optimal licensing arrangements and compliance. Used tools like AWS Config to monitor and manage AWS resource inventory.

Managed AWS user profile setups, permissions, and access controls utilizing IAM and Cognito for fine-grained permissions and authentication.

Implemented and managed services like Intune MDM & MAM, and other Microsoft suite services.

Proficient in leveraging Azure AD SSO for hybrid cloud identity and access solutions, ensuring seamless integration and management of user profiles across platforms.

Conducted cost analysis and optimization strategies using AWS Cost Explorer and Azure Cost Management and Billing.

Served as the primary point for cloud-related IT support for a global workforce. Used AWS Support and Azure Support plans for complex issues and optimizations.

Utilized AWS Lambda and Azure Functions to develop serverless applications for cost-effective and scalable solutions.

Leveraged AWS-native, Azure security tools, and third-party integrations to enhance overall cloud security, monitoring, and performance.

Maintained open channels of communication with global IT teams and stakeholders, utilizing cloud-based collaboration tools and platforms.

Demonstrated strong capabilities in troubleshooting cloud-related challenges, optimizing costs, and enhancing performance. Used AWS CloudWatch and Azure Monitor for in-depth monitoring and insights.

Actively participated in DR (Disaster Recovery) planning, leveraging tools like AWS Backup and Azure Site Recovery.

Worked effectively both as an independent contributor and within team environments, addressing cloud-related challenges from foundational to complex.

09/12 – 05/16

SYSTEM ADMINISTRATOR Westchester Community College — Valhalla NY

Managed the hybrid system infrastructure for different organizations, ensuring seamless communication and interoperability.

Provided expert management and maintenance of Meraki Firewalls (MX84, MX64, VMX-

M), Switches (MS225, MS210), and Access Points (MR16, MR18, MR32), enhancing network reliability and performance.

Used System Center Configuration Manager (SCCM) for effective configuration and

management of network equipment, contributing to enhanced network reliability and

downtime reduction.

Administered and provided support for Microsoft Azure Cloud Services for multiple clients, optimizing resource utilization and service delivery.

Enhanced network security measures through password management, multi-factor

authentication, and access control, resulting in a significant decrease in security.

incidents.

Provided daily network support to all branches, offering prompt, specialized support to

the executive team, improving system performance and user satisfaction.

Managed corporate iPhones, iPads, and Hybrid join Laptops deployment through Intune.

Mobile Device Management (MDM) and JAMF, enhancing device security and management efficiency.

Worked with Active Directory and Azure to manage Group Policies and distribution lists,

and Security Groups, improving system security and user management efficiency.

Collaborated closely with DevOps and Developers to support and maintain 20 Azure web servers, ensuring consistent uptime and performance.

Monitored iDrac Server Enterprise with VMWare ESXi for efficient patching,

troubleshooting, and restoration with CrashPlan, reducing server-related issues.

Conducted user training for setting up Virtual Private Networks (VPN) and DUO Security

on their travel laptops, enhancing secure remote work capabilities.

EDUCATION

09/06—05/10

NETWORK ADMINISTRATOR AS, Westchester Community College

02/17—5/2021

SOFTWARE DEVELOPMENT (CIS) BA, NEW YORK CITY COLLEGE OF TECHNOLOGY

IT SKILLS

Azure Cloud Platforms: Azure VMs, Azure Blob Storage, Azure Active Directory (Azure AD), Azure Logic Apps, Azure Functions, Azure Monitor, Azure Key Vault, Azure Application Gateways, Azure SQL Database, Azure Virtual Networks, Azure Cost Management, Azure Policy, Azure Site

SECURITY: Azure Security Center, Azure Key Vault, Role-Based Access Control (RBAC), Azure Policy, Multi-Factor Authentication (MFA), Duo Security, Meraki Firewall.

DATABASE MANAGEMENT: Azure SQL database

NETWORKING & CONTENT DELIVERY: Azure Virtual Network, Azure Application Gateway, DNS, IIS, Meraki Switches and Access Points.

MONITORING & LOGGING: Azure Monitor and Azure Log Analytics.

SERVERLESS: Azure Functions, Logic Apps, and Azure SQL.

Automation & Scripting: PowerShell and Terraform.

Collaboration Tools: Microsoft Teams, SharePoint, Exchange Online, Office365, OneDrive, JAMF, Intune MDM & MAM, DUO Security.

Device Management:

Microsoft Intune, JAMF, Mobile Device Management (MDM)(MAM), and Hybrid Join Laptops.

Disaster Recovery: Azure Backup, Azure Site Recovery, CrashPlan, and Veeam backup.

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