Human Resource High School
Resume:
Confidential
Rachel L. Mercer
**** * ******** **** *******, Oklahoma 73064 405. 893. 8308
Email: ****************@*****.***
Objective
A dedicated and enthusiastic professional with a commitment to excellence and a passion for continuous learn- ing and development. I am a fast learner and have a proven track record of success in both team and independ- ent settings. Looking for a position where I can continue to grow and gain experience within the Human Re- source Department.
Education
BRIDGECREEK HIGH SCHOOL GRADUATED 2012
MID AMERICA TECHNOLOGY
· Completed CNA Licenses
· Cosmetology License
WESTERN GOVERNORS’ UNIVERSITY
· B.S Healthcare Management (Pending completion)
Work Experience:
INTEGRIS Health HR Recruiter – October 2024 – Current INTEGRIS Health Human Resource Preboarding Specialist – September 2022 – October 2024
Handles escalated preboarding issues from the HR Service Center.
Coordinates with new hires, transfers and non-employees to complete all required screening activities and paperwork to ensure compliance with INTEGRIS Health policy, state, federal and regulatory agencies.
Consults and coordinates with Recruiters to ensure applicants are smoothly transitioned into pre-employ- ment screening activities and new hire paperwork is completed accurately and timely. Any problems / con- cerns are addressed and resolved in a timely manner.
Obtains, verifies and scans employment / personnel records to ensure regulatory compliance and the ability to validate records during audits, inspections or surveys. May be called upon to produce records and docu- ments, as needed.
Coordinates and schedules new hires / transfers into appropriate orientation and initial training programs.
Provides consultation and support to new hires during their acclimation and transition to ensure a positive preboarding experience.
Participates in tracking and monitoring preboarding activities and works with Recruiters and department leaders to resolve and improve any transition issues.
Provides support, information and guidance to job applicants, new hires / transfers, students, interns, de- pendent health providers and the public, as needed.
Assists the Recruiting team by participating in events, job fairs, open interview days, scheduling interviews, answering questions and assisting applicants, as needed. Page 2
Confidential
Reports to the assigned Talent Acquisition Leader.
This position may have additional or varied physical demand and/or respiratory fit test requirements.
Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information.
Often working under tight timelines to meet payroll deadlines for paperwork processing.
All applicants will receive consideration regardless of membership in any protected status as defined by ap- plicable state or federal law, including protected veteran or disability status. INTEGRIS Health Weight Loss Center PSR- OCTOBER 2022-September 2022
Responsible for receiving and/or dispatching incoming phone calls.
Collects payments for copays and deductibles * Makes financial arrangements for patients.
Performs check in and out duties accurately and timely.
Makes appointments for visits and, if an emergency, informs a clinical employee or provider.
Verifies insurance eligibility and benefits and records the information in the medical record; completes refer- rals to specialty providers, home health, etc.
Accurately enters patient demographics into the practice management system.
Takes messages when answering the telephone, correctly spelling names and identifying patient by two pa- tient identifiers according to National Patient Safety Goals
Takes clear and concise messages from pharmacies, physicians, and hospital personnel; directs the message to the Clinical employee and/or Provider.
Manages large call volume while maintaining excellent telephone etiquette.
Organizes workflow to meet patient needs in a timely manner.
Reports to Office Manager/Supervisor.
INTEGRIS Health- Staffing coordinator – March 2022 – OCTOBER 2022
Completion of staffing reports, staffing hospital and assist with the entire Integris Network. Providing and finding staffing for all floors and ER when the intake of patients increases.
Call floors to verify staffing for the day shift with the night staff.
Run reports for daily to see what floors have the most needs.
Critical thinking when staffing decreases while working to move staffing to certain floors so that each floor is equipped with equal staffing.
Communicate with House Supervisor to make sure that the staffing flows correctly and efficiently.
Use excel to update names for ABV for staffing for agency and float pool staff. INTEGRIS Health- Patient care tech - JAN. 2019- October 2022
Check vitals, patient care, reports to charge nurse, and chart the patients care.
Run the front desk and answer the phone, assign employees to rooms.
Provide needs to staffing when called.
Help nurses with assign new patient to room.
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Confidential
Brookwood Skilled Nursing Medical Records and HR coordinator– October 2016- April 2021
Answering the phone and directing the calls to the right area, completing payroll for the employees, em- ployee onboarding and training, insurance enrollment, employee advocate.
Ran front desk for incoming calls sent to correct department.
Inserting new hire information into HR Portal and filed for new hire insurance through the company.
Assigned dates for training for onboarding trains and continue education training.
Completed payroll and checked all timecards for employees and submitted.
Order office supplies and keep track of inventory.
Maintained employee records.
Took complaints and handled according per company guidelines.
Maintained safe environment and took temperatures for COVID Guidelines Cornerstone Eye clinic September 2019-November 2019
Taking patient medical histories
Performing basic eye exams and test
Helping with in-office procedures
Checking in and outpatients
Verifying vision insurance
Coordinating/Scheduling future appointments
Hair by Rachel November 2015- October 2020
Greeting clients as they walk in
Consultation with clients
Book future appointments
Maintain clients records and updates.
Ability to provide excellent customer service with each client adapting to each person. Prior work experience and professional references can be provided upon request.
Contact this candidate