Analyst Ii Claims
Resume:
CHARMAIN
TAYLOR
Material Damage Specialist
Claims Analyst II
CONTACT
PHONE:
EMAIL:
***************@*****.***
HOBBIES
Ballet
Samba
Salsa
Aerial Arts
EDUCATION
Harvard University (Virtual)
Quantum Finance
Summer 2025
Cornell University
GPA 3.9
WORK EXPERIENCE
Non-Profits Insurance Alliance Group
May 2023-March 2025
Claims Examiner II
Communicated with policyholders and legal representatives to confirm loss details. Evaluated claim data against policy terms and conditions to make fair, timely and accurate settlement decision within established authority limits.
Collaborated cross-functionally with other departments when necessary.
Reviewed appraisals for accuracy, issued payment and discussed payment with appropriate parties.
Prepared detailed reports summarizing investigation findings, liability assessments and recommended settlement amounts.
Kemper Insurance
04/21-04/23
Completed accurate review of field appraisals prior to issuing the proper payment to the appropriate party.
Solera, Inc
August 2019-August 2021
Completed reviews of damage appraisals from repair facilities and members to ensure proper payment issued to the proper party. Assisted with the implementation of a new software prototype with the capability to ease the auto damage appraisal process (Qapter). Travelers Indemnity
July 2016-July 2019
Field auto appraiser, catastrophe adjuster.
Developed negotiation skills through regular interactions with claimants, attorneys and other involved parties.
Prepared detailed reports summarizing investigation findings, liability assessments and recommended settlement amounts.
Set claim settlement value and to achieve settlement absent of litigation and finalize settlement with insured, claimant or repair facility, as necessary. Authority up to $25,000 without supervision. Issued accurate and timely claim payments once coverage, negligence and damages have been confirmed.
Skills:
Effective communication
Proficient negotiation skills
Complex problem solving
Adaptive learning
Technologically Savvy
REFERENCED PROVIDED UPON REQUEST
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