Technical Writer Senior
Resume:
WORK EXPERIENCE
SUMMARY
EDUCATION TECHNICAL TOOLKIT
* ******* & Documentation Systems Designer TRT Solutions 2024–Present Designed a 9-step visual process framework with diagrams, streamlining objectives for 250+ clients and achieving 90%+ success rates in structured learning systems. Authored user guides and training materials with infographics, reaching 238K+ users via digital platforms, enhancing accessibility for diverse audiences.
Developed step-by-step user guides with process flows, improving usability and engagement. I’m a Senior Technical Writer with a passion for simplifying complex processes through clear, user-focused documentation in fintech and tech services. With 24 years of experience, including leadership roles at Wells Fargo and Cognizant Technology Solutions, I specialize in visual process documentation, UX copy, user guides, and SOPs that align with SDLC and regulatory standards. NEELA THIAGARAJAN
Senior Technical Writer End-User, Process & UX Documentation for Fintech & Tech Services 24 Years of Clarity-Driven Content *****.************@*****.***
2 Senior UX Content Designer Wells Fargo 2016–2024 Directed UX copy documentation for authenticated banking platforms, managing 250+ UI screens and 1,400+ messages across channels, reducing ambiguity by 90%, saving $1.2M annually, and accelerating go- to-market by 30%.
Led a 4-member team, overseeing hiring, mentoring, and peer reviews to deliver compliant, user-focused copy. Developed processes, templates, and visual process guides (e.g., flowcharts) for copy documentation, streamlining workflows and ensuring SDLC alignment. Delivered training on digital copy deck documentation, redesigning templates to enhance team productivity and clarity.
3 Senior Manager – Projects Cognizant Technology Solutions 2006–2016 Built documentation systems for banking clients, delivering user guides, SOPs, and process documentation with visual aids, enabling seamless SDLC integration.
Mentored a 25+ member global team, managing hiring, performance, and competency development, aligning with organizational goals.
Secured multi-million-dollar outsourcing projects through RFPs, SOWs, and execution strategies, delivering thousands of pages of client-facing content.
Delivered process literacy training with diagrams to 100+ users, reducing handoff errors and boosting efficiency.
4 Technical Writer & Editor Various Companies 2000–2006 Crafted user guides, online help, and training materials for banking, publishing, and insurance sectors, enhancing end-user adoption.
Designed visual documentation (e.g., flowcharts, system overviews), improving stakeholder understanding by 30%.
Developed enterprise-wide editorial style guides, standardizing content across teams, and mentored 5+ junior writers in structured documentation.
M.Sc., Biochemistry University of Madras (Ranked 14th) B.Sc., Food Science & Nutrition Avinashilingam University (Distinction) https://www.linkedin.com/in/neelathiagarajan/
End-User & Process Documentation (User Guides, SOPs, Process Flows)
Visual Documentation (Flowcharts, Diagrams & Workflows) Documentation Templates, Guidelines & Governance
CORE EXPERTISE
Cross-Functional Collaboration (UX, Product, Legal, Compliance)
Agile Delivery, SDLC Alignment & Risk Mitigation
Fintech & Tech Services Regulated Content Systems Confluence Jira MS Office FIGMA
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