Customer Service Store Manager

Mashanda Roberts

**** ******** ****

Nathalie VA, 24577

Phone: 434-***-****

Email: ********@*****.***

WORK HISTORY

Feb 2023 – Present Sentara EVS Technician I

Keep count of all linen (Flat and Fitted

Sheets, Towels, Gowns, Pillowcases,

Pillows, Thermal and Thin Blankets,

Washcloths and Bed Pads

Distribute linen by required count to all

designated linen areas from The ER to

the 5th Floor

Record results on printout each day

July 2013 - Jan 2020 3-Forks Grocery Cashier/Cook

Assist customers in lottery sales,

merchandise such as grocery, hardware

etc. Also open the store, prepare, cook

and serve breakfast and lunch for

customers

Feb 2010 – June 2012 Farmer’s Foods Cashier/CSR

Assist customers with merchandise and

purchases within the store including

lottery and working at the customer

service desk

Jan 2008 – Feb 2010 Results, Inc. Customer Service Representative (CSR) Assist customers with the website and

to help them with any billing issues as

well as troubleshoot any other issues

customer is having

May 2004 – Nov 2007 Telvista Customer Service Agent (CSA) Greet customers, track call information

Ask customers about assisting in any

Apply the best resolvable solution for

the caller

Close the call

Oct 2003 – April 2004 McDonald’s Store Manager

Open and close store

Make schedules

Manage my shift on duty at the time

Interviews

Sept 1998 – Sept 2003 Department of Secretary

Social Services

Answer telephones

Filing

Making/Cancelling Appointments

Entering clients confidential

information into a worldwide

database

Attend various meetings

July 1996 – Aug 1998 Burlington Ind Burler/Mender

Removed major and minor defects

from various types of cloth

Sewing

Feb 1995 – June 1996 Bo jangles Asst. Manager

Completion of setting store up

Planograms

Assisted Store Manager in running

shifts, scheduling and keeping

customers satisfied

EDUCATION

June 1994 Halifax County High School

Diploma

September 2001 – May 2004 National College of Bus & Technology Danville VA

Associates of Science Degree Proficient in Microsoft Word, Excel, Office, Access, Desktop Publishing,

Visual Basics, All Operating Systems

Completed two courses of PowerPoint

and One PowerPoint Presentation

SKILLS Strong Communication and telephone

skills

Use and application of computers

Contact this candidate