Scrum Master Project Manager

Hima Nair

Scrum Master, Agile Coach, Project Manager

****.******@*****.*** 980-***-**** Louisville,KY linkedin.com/in/hima-n-34179b62 H4 EAD (No sponsporship needed)

PROFILE

•8+ years of experience working as a Scrum Master, Agile Coach, Project Manager.

•SaFe 6 Certified Release Train Engineer

•SaFe 6 certified Scrum Master

•SaFe 6 Certified Product Owner Product Manager

•Azure Fundamentals: Microsoft Certified

•Certified Scrum Master (CSM) from Scrum Alliance

•SaFe Practitioner guiding and coaching the teams on the Scaled Agile practices and principles to deliver high quality products and services to business. True advocate of Servant leadership and Collaboration.

•Experience working with large cross functional teams and collaborating with them across various geographies.

•Served as a key member of the software development team on various development as well as Infrastructure related projects and assisted in the successful implementation of these projects.

•Strong Knowledge of Scaled Agile framework, Agile methodology, Scrum framework, Kanban, Object- Oriented Programming and Software Development Life Cycle (SDLC)

•Experience working in various domains like Healthcare, Energy, Mobile apps, Transportation.

•Strong Knowledge of SQL and experience working with Azure ADO, JIRA, IBM Rational, TFS and Asana

•Self-motivated, confident, go getter, team player with excellent communication and interpersonal skills. IDE, TOOLS AND TECH SKILLS

Azure ADO, JIRA Align, Asana, SharePoint, TFS, IBM Rational, GitHub, HP Quality Center (QC), MS OFFICE SUITE, Visual Studio 2005/2008/2010, JIRA, Android Studio, XCode, iOS Console, Genesys PureCloud. Programming Languages: .NET Framework 4.0, C#

Web Technologies: ASP.NET, HTML, CSS

Database: MS SQL Server

Operating Systems: Windows, MAC

EDUCATION

Bachelor of Engineering (Information Technology)

Xavier Institute of Engineering affiliated to Mumbai University PROFESSIONAL EXPERIENCE

08/2023 – 04/2025

Louisville,

United States

LUCVIC INC. (Client: HUMANA)

Senior Scrum Master Consultant

DIGITAL ONBOARDING APPLICATION AND DIGITAL SHOPPING APPLICATIONS

•As a Scrum Master and Agile coach, working as a servant leader for multiple teams offshore and onsite consisting of developers, Subject matter experts as well as testers.

•Coaching and guiding the team on SaFe agile and scrum framework on how these frameworks would benefit our timely delivery and enable client feedback.

•Nurturing the team to work through the different roadblocks by supporting them and encouraging open communication and transparency within the team and across the ART.

•Worked with Product Owner and business for release / capacity planning to define the sprints and the scope of work. Making sure estimates provided by the dev team are used in Sprint planning and lessons learned from the retrospectives are incorporated in subsequent sprints.

•Being an integral part of the ART, assisted the Release train Engineer to coordinate with the team and the PO. Chief communicator and identifying and mitigating the risks on time and escalating wherever necessary.

•Worked with 2 cross functional scrum teams delivering different products to facilitate all the scrum ceremonies and working through the blockers and impediments they face, to deliver quality deliverables timely.

•Been a Servant leader to the team, facilitating various scrum ceremonies and supporting them through the releases and on time delivery. 05/2022 – 08/2023

Remote, United States

CGI (Client: XCEL ENERGY)

Senior Consultant- Scrum Master

DEMS UPGRADE

•As a Scrum Master and Agile coach, coaching and guiding the team on SaFe agile and scrum framework.

•Promoting ownership and accountability within the team for the committed deliverables. Also, assisting and supporting the team with smooth timely delivery of the deliverables. Help the team raise impediments and facilitating Problem solving and brainstorming sessions.

•Facilitated Feature refinement sessions and breakout sessions during the PI planning meetings have provided the team and business to gain more confidence in the features and deliverables in every program Increment.

•Worked on a SCADA system consisting of multiple network and infrastructure teams as well as development and testing teams spread across various geographical locations, making sure there is alignment between the teams and integrations are achieved successfully.

•Owned communication with leadership and stakeholder management including business, testing groups and other applications interfacing with ours. 05/2021 – 05/2022

Louisville,

United States

TATA CONSULTANCY SERVICES (Client: HUMANA)

Scrum Master

GENESYS PCO

•Worked as a servant leader for a distributed team of developers, Devops engineers as well as testers working across the globe.

•Enabled co-ordination between the onshore development teams and the offshore testing team. Making sure that all the impediments that the team faces are addressed appropriately and resolved timely.

•Motivating, mentoring, and keeping the team engaged and focused on the committed delivery plan.

•Responsible for the facilitating and conducting all the Scrum ceremonies – Sprint Planning, Sprint demos, Sprint retrospectives and Backlog Refinement sessions.

•Facilitating interviews and out-of-the-box problem solving sessions for the team.

• Strong knowledge of Genesys Pure cloud concepts and the Genesys IVR architecture. Worked the Product team and business on multiple initiatives like Clinic rollouts, Salesforce integration with Genesys and Tele sales.

•Leveraging the Azure dashboards and ensuring traceability for requirements is achieved through all the backlogs.

•Acted as a delivery lead and communicated closely with the business stakeholders and IT leadership

01/2020 – 05/2021

Louisville,

United States

KFORCE INC. (Client: KINDRED HEALTHCARE)

Senior Business Analyst/Project Manager

•Worked as a senior Business Analyst on multiple projects to make sure all the requirements and the acceptance criteria are well documented. Worked on the various process improvement projects with business like the 835-workflow automation and Bad debt processing.

•Good knowledge of Medicaid, Medicare, Claims Process. Better understanding of the self-pay processes and collections strategy.

•Well versed in document presentation and writing user stories and documenting Use Cases. Created workflow diagrams, process flowcharts and visios by continually working with the Business.

•Create and manage various management documents-project templates, use case templates and traceability relationships, project plans and Project Charter documentation.

•Made sure different project milestones were achieved and accomplished on schedule.

•Participated in the QA activities of the project, being one of the key members overseeing the UAT and managing the UAT activities. Assisted in testing and training of the users for the projects that go Live. On call support for the users for the initial weeks of production go live and helped manage the support tickets.

•Assisted with the documentation for the training guides/job aids and Implementation guides.

•Maintained effective flow of communication between different departments, PMO and Business.

03/2019 – 01/2020

Louisville,

United States

MODIS (Client-GE APPLIANCES)

Scrum Master, Mobile QA

WIFI CONNECTED APPLIANCES

•As a Servant Leader, mentored the project team with Agile scrum methodologies and how they can be implemented and beneficial to the team and the project.

•Worked with the business to ensure all the resources needed to create and assess product backlog are provided.

•Facilitated backlog refinement meetings for the teams while ensuring the products’ vision is clear and the understanding regarding the common goal is shared between the team.

•Supported the team through roadblock/impediment assessment sessions (for major impediments) and ensured required meetings and events are being conducted and are on schedule.

•Responsible for conducting all the scrum ceremonies including Sprint Planning, Daily scrums, Sprint review, and Sprint retrospective meetings.

•Performed mobile application testing for the various GE Connected Home Appliances and have worked on Wi-Fi testing. Platform tools worked include Android Studio, Xcode, and iOS Console.

•Monitored all the quality assurance (QA) activities, test results, bugs, root cause analysis and identified areas of improvement, implemented steps required to improve Software QA processes.

08/2018 – 02/2019

Frankfort, KY,

United States

LATITUDE 36 (Client-KENTUCKY TRANSPORTATION CABINET)) QA/BA Analyst

INTERNATIONAL REGISTRATION PLAN (IRP)

•Worked with the Business Analyst to create and document requirement test cases and UAT scenarios for all documented requirements.

•Tested all the newly created functionalities, enhancements and features as per the business requirements.

•Managed the production support tickets of the IRP Online system by analyzing and reproducing them in the test environment to help the developer to fix the production issues and defects.

•Logged defects and tracked them using Team Foundation Server (TFS).

•Assisted the developers for the successful closure of the defects and documented the defects by preparing a detailed standardized defect report.

•Conducted demos for the team and clients to present the functionality/feature, bug fixes in Production and the detailed Test summary Report. 07/2018 – 08/2018

Louisville,

United States

LSS LIFE SAFETY SERVICES

Business Analyst

LSS SITE SURVEYOR

•Prepared different artifacts required for requirement gathering and analysis such as Functional specification documents and BRDs (Business Requirement Document).

•Mapped the business objectives to the existing system by addressing gaps/bottlenecks and visualizing requirements.

•Developed Use Cases, user stories, workflow diagrams for the better technical understanding of the requirements.

•Responsible for ensuring project deliverables meet the client’s expectations.

•Acted as a liaison between the Business and the Development team.

•Created application specific test cases to support User Acceptance Testing, executing them for positive and negative test scenarios and fetching test data by coordinating with different teams.

•Performed manual testing for the web application as well as mobile application based on the test plans and test cases prepared.

•Participated in User Acceptance testing (UAT) and executed test cases, documented defects.

•Bug tracking using JIRA and assisted with the successful deployment of web and mobile applications.

09/2010 – 04/2012

Mumbai, India

MASTEK LTD. (Clients : Fidelity.com, Microsoft)

Software Engineer

•Analyzed user stories and separated them to high level and low level and prepared Business Requirement Documented (BRDs) working with the Product Owner and Subject Matter Experts (SMEs).

•Used SQL queries to fetch test data.

•Worked on web technologies ASP.NET, HTML, CSS

•Worked on .NET Framework 4.0 and C#.net.

•Tested all the newly created UIs as per the business requirements and the cross- browser compatibility of the web pages.

•Created application specific test cases to support SIT/User Acceptance Testing.

•Defects tracking and Reporting using JIRA and TFS.

•Collaborated with the client and offshore teams.

•Provided post – implementation, application maintenance and enhancement support to the client for the product/software application.

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