Customer Service, Client Services Manager
Resume:
Lynne Downs
Manager/Business Operations/Customer Service/Cosmetologist
Sunrise, FL 33322
**********@*******.***
Manager, Business Operations
Customer Service, Client Services
Retail Sales, Computer POS, Cosmetologist
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Customer Client Services/Cosmetologist
Great Clips-Coral Springs, FL
March 2023 to Present
Customer services, personal hair services, retail recommendations/sales, POS computer operations, Customer service phone, Appointment setting
Client Services/Cosmetologist
Store cleanliness /Sanitation
Florida DBPR Licensed
Customer Service/Client Services/Cosmetologist
HC Holdings/Hair Cuttery-Sunrise, FL
July 2021 to December 2022
Customer services, personal hair services, retail recommendations/sales, POS computer operations, Customer service phone, Appointment setting
Client Services/Cosmetologist
Store cleanliness /Sanitation
Florida DBPR Licensed
Customer Client Services/Cosmetologist
Great Clips-Coral Springs, FL
August 2019 to March 2020
Customer services, personal hair services, retail recommendations/sales, POS computer operations, Customer service phone, Appointment setting
Client Services/Cosmetologist
Store cleanliness /Sanitation
Florida DBPR Licensed
Senior District Manager
Regis Corporation-Plantation, FL
February 2013 to March 2019
Senior District Leader responsible for the operations, guest experience, team development and overall performance of the approximately 10 stores /50+ employees that are directly supervised. Major function is to lead the results, team and the guest experience in the salons. Additional focus on coaching and developing the team and to lead by exemplifying excellent guest service and making operational decisions as the store owner would.
Additional scope includes:
Supporting the day-to-day operations and services within the salon. Provide coaching/mentoring to employees while building and maintaining salon appearance and clientele. Other key measures include: banking, forecasting data, and sales analysis. Implement a goal driven sales plan initiative through incentive programs which help inspire maximum achievement throughout the business landscape. Recruiting, Interviewing, Staffing, Human Resources, Store Manager/Business Manager/Cosmetologists
Haircuttery/Ratner Companies - Plantation, FL
February 1991 to August 2011
Lead all aspects of store operations.Sales and Customer Services.Recruiting,Interviewing, Staffing, Human Resources, Training and Development. Coaching and mentoring a team to reach number goals while maintaining highest level of customer service. Provided a well-planned, multi-store sales and sales goal achievement strategy to achieve maximum results in the business landscape.
Provided personal hair care services and extensive retail product recommendations. Customer services, personal hair services, retail recommendations/sales, POS computer operations, Customer service phone, Appointment setting
Cosmetologist/Hair Stylist/Client Services
Johnson Group-Plantation, FL
August 2011 to February 2013
Cosmetologist, Customer services, personal hair services, retail recommendations/sales, POS computer operations,
Customer service phone, Appointment setting
Client Services/Cosmetologist
Store cleanliness /Sanitation
Florida DBPR Licensed
Store Manager/Client Services/Cosmetologist
Hair Cuttery-Plantation, FL
February 1991 to August 2011
Salon Manager,Business Operations, Client Retention, Customer services, personal hair services, retail recommendations/sales, POS computer operations, Staffing, Scheduling, Inventory, Marketing
Customer service phone, Appointment setting
Client Services/Managing Cosmetologist
Store cleanliness /Sanitation
Florida DBPR Licensed
Store Manager/Cosmetologists
Hairwaves-Fort Lauderdale, FL
March 1990 to February 1991
My time as a manager included daily responsibilities such as: general salon operations, cutting, color, highlights, styling, waxing, and retail recommendations. The key focus being maintaining high levels of customer service.
Customer services, personal hair services, retail recommendations/sales, POS computer operations, Customer service phone, Appointment setting
Client Services/Cosmetologist
Store cleanliness /Sanitation
Florida DBPR Licensed
Store Manager/Cosmetologist
Hairodynamics International-Fort Lauderdale, FL
October 1987 to March 1990
Manager/cosmetologist included daily responsibilities such as: General salon business operations, Staffing, Interviewing, Human Resources,Training and Development . Providing Customer/Client services to include cutting, color, highlights, styling, waxing, and retail recommendations. The key focus being maintaining high levels of customer service. Customer services, personal hair services, retail recommendations/sales, POS computer operations, Customer service phone, Appointment setting
Education
Certificate in Bookkeeping
Ashworth College - Georgia
November 2019 to December 2020
Diploma in Cosmetology
Sheridan Technical Center - Hollywood, FL
August 1986 to August 1987
Fort Lauderdale High School - Fort Lauderdale, FL
August 1974 to June 1978
Skills
• Business Operations (10+ years)
• Team Building/Leadership (10+ years)
• Management (10+ years)
• Retail management (10+ years)
• Customer service (10+ years)
• Recruiting/Staffing (10+ years)
• Training/Human Resources (10+ years)
• Sales (10+ years)
• Account Management
• Salesforce (10+ years)
• Retail (10+ years)
• Store operations (10+ years)
• Training (10+ years)
• Inventory control (10+ years)
• Team Building (10+ years)
• Scheduling (10+ years)
• Merchandising (10+ years)
• Cash handling (10+ years)
• Microsoft Excel (10+ years)
• Payroll (10+ years)
• Store Management Experience (10+ years)
• Profit & Loss (10+ years)
• Budgeting (10+ years)
• Strategic Planning
• Operations management (10+ years)
• Analytics (10+ years)
• Hair styling (10+ years)
• Guest Services (10+ years)
• Bookkeeping (10+ years)
• Accounts Receivable
• Office Management (10+ years)
• Sales management (10+ years)
• Pricing (10+ years)
• Quality Assurance
• Sales analysis (10+ years)
• Barbering (10+ years)
• Cosmetology (10+ years)
• Business development
• Store management (10+ years)
• Customer retention (10+ years)
• Team management (10+ years)
• Communication skills (10+ years)
• Training & development (10+ years)
• English (10+ years)
• Social media management
• Sanitation
• High level Management
• Analytics
• Forecasting (10+ years)
• Team building
• Store Management
• Leadership
• Customer Service (10+ years)
• Customer Retention (10+ years)
• Inventory/Ordering
• Interviewing (10+ years)
• Recruiting
• Staffing (10+ years)
• Profit & Loss (10+ years)
• Management (10+ years)
Certifications and Licenses
Cosmetology License
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