Customer Service Data Processing

Gail Kammel

*** ****** *****

Youngsville, NC ***96

Cell: 860-***-****

********@*******.***

SUMMARY

A data processing and reservations domestic sales professional with over twenty years of progressively responsible experience in demanding payroll and airline business. Hardworking, dependable and confident leader who excels in building dedicated teams and generating results.

An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Strategic-relationship and partnership building skills, listen attentively to solve customer problems creatively, use tact and diplomacy to find common ground to achieve win-win outcomes.

EXPERIENCE

American Airlines, Remote April 2021 to November 2023

Uses various applications such as SalesLink, Qik, native Sabre and FLY (BA Amadeus) to assist travel professionals with interpretation of our Global Sales policies and procedures, to provide waiver/favor services, to resolve complex booking and ticketing issues or to provide guidance for rebooking customers impacted by schedule or flight changes, for both American Airlines and our partner, British Airways

Assists travel professionals with rule interpretation for leisure net or corporate negotiated fares

Makes decisions and recommendations to build account loyalty, retain customer revenue and maintain American’s competitiveness in the marketplace

Flexible to work outside of normal business hours, including overnight shifts, weekends and holidays

American Airlines, Cary, NC May 1997 to 2021

Reservations Domestic Sales:

Manager on Duty for Concierge Key and Five Star

Manager on Duty Resolution

Advantage Executive Platinum

Concierge Key Five Star service

Raised Hand Assist for new higher classes.

Domestic Advantage International

Admirals Club Membership

Two times received the Ace Award

Automatic Data Processing, East Hartford, CT (1985 - 1992)

Data Process Operator Group Leader:

Process payroll through key punch, ran payroll from a computer system transferred the data onto tapes. The tapes were then delivered to the computer data process room for payroll processing.

Day Care Business, Tolland, CT (1993 – 1997)

Operated a child care business out of my home, reasonable for five to six children from 7:00am to 5:00pm five days a week. Licensed and certified to operator a child care business. Completed training to be certified for First Aid and CPR.

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QUALIFICATIONS

Data Processing Payroll

Reservations Domestic Sales for American Airline.

Licensed and Certified To Operate a Day Care Business

EDUCATION

H Frank Carey High School, Franklin Square, NY - Diploma

Boces Vocational School, Dental Assistant, West berry, NY - Certification

COMPUTER SKILLS

Microsoft Word / Microsoft Excel / Microsoft PowerPoint

Sabre System / Qikres Program / AAcorn Program

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