Call Center Agent
Resume:
Alliance Ilunga
Azle, TX *****
*****************@*****.***
Willing to relocate: Anywhere
Work Experience
International Shipper
Crestron Electronics-Euless, TX
January 2025 to Present
International Shipper
Crestron Electronics-Euless, TX
January 2025 to Present
Executive Secretary
Consulting Entertainment Group,LLC-Florida City, FL August 2024 to December 2024
Provides services to the clients such as:
• Legislation of documents.
• Bank introduction.
• Company registration.
• Manage services agreement.
• Business process organizations.
Call Center Agent
Teleperformance-Cape Town-Western Cape
March 2022 to August 2024
Teleperformance is a company that provide the most advanced, digitally-powered business services to assist the world's best brands streamline their business in sustainable ways As a call center agent my duties was to:
• Handle incoming customer inquiries through various communication channels (phone, email, chat)
• Provide accurate and timely information to customers regarding their inquiries or concerns.
• Resolve customer complaints and escalate complex issues to the appropriate departments
• Interact and build rapport with clients to make them fill valued.
• Collect and Enter client information in our database. IT Customer Support
Icon Africa-Cape Town-Western Cape
February 2018 to March 2022
Icon Africa is a marketing company which works with many underwritten companies which provides life insurances, car insurances,medical aids and funeral covers and tracking devices. I was tasked to Supervise maintenance for good network reliability, solving any network connectivity issues that could prevent agents from doing their task efficiently.and helping customers to resolve their IT issues.
Customer Service Support
Capita-Cape Town-Western Cape
May 2016 to February 2018
Capita is an outsourcer, helping clients across the public and private sectors more efficiently and creating better consumer experiences.
I was responsible for completing interactions with our customers
• by resolving product or service problems
• by clarifying the customer's complaint; determining the cause of the problem;
• selecting and explaining the best solution to solve the problem
• Dealing with a wide range of queries across telephone
• Handling customer queries and delivering high quality service throughout Courier Driver and Supervisor
Yango Deli-Cape Town-Western Cape
April 2015 to August 2016
Yango is a courier company which works with many underwritten companies and help to deliver parcels to customers everyday.
I was assigned to collect parcels from the warehouse and help to deliver them from door to door to customers.
Education
Associate's degree in IT help desk/End user specialist Texas premier Technology Institute - Arlington, TX March 2025 to Present
Certificate in Computer Networking
Skills academy - Cape Town, ZA
February 2019 to August 2020
Skills
• Computer networking (2 years)
• Fast learner
• Call center (4years) (4 years)
• Customer support (4 years)
• French and English
• Assembly (2 years)
• Communication skills
• Customer services (3 years)
• Microsoft Office
• Multitasking
• Fluent
Certifications and Licenses
Driver's License
CCNA
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