Scrum Master Product Manager
Resume:
Daniel Cruz
Associate Product Manager
Eagle Mountain, Utah, United States
Email: ****.*******@*****.*** Phone: 385-***-****
Summary
With 9 years of experience in the credit card processing industry, including over 7 years working in Agile environments and 3+ years as a dedicated Scrum Master, I focus on driving 0 to 1 development practices. I excel at breaking large projects into manageable, iterative steps using Lean and Agile methodologies. My passion for transparency, communication with stakeholders, and servant leadership allows me to help teams deliver high-impact solutions on time and within budget. I actively remove obstacles for the team, ensuring a smooth and productive workflow.
Experience
Xplor
Associate Product Manager
February 2023 –May 2025 (2 years and 3 months)
● Developed key development strategies that enabled on-time, on-budget deployment of critical initiatives.
● Facilitate all Scrum ceremonies and coached agile practices.
● Translated technical documentation into clear compliance updates.
● Ensured transparent communication with stakeholders, making complex project details easily understood.
● Lead the company into successful launches of the Association Updates. Dwolla
Scrum Master
February 2022 – January 2023 (1 year)
Des Moines, Iowa, United States
● Led the successful Agile transformation of two teams, facilitating seamless adoption of new practices.
● Developed and tracked project release plans, ensuring timely and successful outcomes.
● Embraced a Servant-Leadership role to maximize team efficiency and remove roadblocks.
Global Payments Inc.
Scrum Master
September 2020 – February 2022 (1 year 6 months)
Lindon, Utah, United States
Daniel Cruz
Associate Product Manager
Eagle Mountain, Utah, United States
Email: ****.*******@*****.*** Phone: 385-***-****
● Facilitated the successful data transition of 2 Scrum teams, including the Salesforce team.
● Streamlined efficiency by transitioning teams to an Agile framework.
● Orchestrated the transition from legacy systems to cloud-based solutions, resulting in improved performance.
Global Payments Inc.
Technical Support Team Lead
July 2018 – September 2020 (2 years 3 months)
Lindon, Utah, United States
● Led a team of 20 technical agents, increasing team efficiency to become one of the best-performing units in the company.
● Managed high-pressure situations involving financial issues and de-escalated tense moments.
● Mentored and trained team members, ensuring excellent customer service delivery. Global Payments Inc.
Technical Support Specialist
March 2017 – July 2018 (1 year 5 months)
Lindon, Utah, United States
Education
Brigham Young University
Electrical and Electronics Engineering (2012 – 2024) Skills
● Azure DevOps Services
● SharePoint
● Agile Project Management
● Scrum Practices
● Lean Methodology
● Jira/Atlassian tools
● Stakeholder Communications
Certifications
Daniel Cruz
Associate Product Manager
Eagle Mountain, Utah, United States
Email: ****.*******@*****.*** Phone: 385-***-****
● PMC Level II
● Certified Scrum Master (CSM)
● Kanban System Design
● Kanban System Improvement
● Kanban Management Professional
Key Strengths
● 0 to 1 Development Practices: A proven ability to take projects from concept to execution using Agile and Lean methodologies.
● Scrum Expertise: Extensive experience in Scrum Master and product management roles, leading teams through successful Agile transformations.
● Stakeholder Communication: I prioritize transparency and clear communication, ensuring that key stakeholders always understand project status and requirements.
● Servant Leadership: I actively work to remove obstacles for teams, enabling them to focus on delivering high-quality solutions.
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