Customer Care Data Entry

CIARRA LILES

**** ****** *******, ******** ******* CO · 303-***-****

******.*****@*****.***

EXPERIENCE

NOV 2024- JAN 2025

CUSTOMER SUPPORT, TEK SYSTEMS

AURORA, CO REMOTE

Daily goal is 30 calls/ hour using auto dialer/call flow. Inbound and outbound. Shareholder communication. Data entry and national vote recording. FEB 2023- NOV 2023

INBOUND CUSTOMER CARE, COMCAST

AURORA, CO REMOTE

Inbound sales, performed account reviews, uphold products and services meeting and exceeding goals, consistently met key performance metrics, including customer stratification and retention goals receiving 100+ inbound calls daily. JAN 2022 – FEB 2023

INTERNATIONAL RELOCATION CONSULTANT, GRAEBEL

AURORA, CO REMOTE

Main point of contact for employees relocating. I developed a working relationship through trust. Provide ongoing assistance and coordination of relocation services. Maintain a caseload of 50+ assignees with excellent care. Distinct understanding of policies and data quality. Awarded winning client care.

MARCH 2020

CSR, CONCENTRIX

AURORA, CO REMOTE

High pace incoming calls. Payment processing, account management and sales. I maintained an excellent call matrix, I build rapport, and provide world class customer care. Troubleshooting problems and providing a one phone call solution. JUNE 2013 – MARCH 2019

LOGISTIC COOrdinator, SKYLINE LLC

DENVER, CO

I managed multiple client contracts along with a fleet of 15 drivers. I was the main point of contact for all new and existing customers and maintaining client relations. Account management and payroll. Monitored the driver logs and addressed the daily problems.

SKILLS

Effective oral and written communication

Collaboration Talent

Organized and efficient

Tech Savvy

Reliable

Critical thinking

EDUCATION

Overland High School 2008

Aurora, CO

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