PMP, CSPO, Product, Project, and Operations Analyst

KESHIA-LEE MARTIN, PMP, CSPO

WASHINGTON, DC 914-***-**** ***************@*****.***

PROFESSIONAL SUMMARY

A Detail-oriented and highly organized professional with PMP and CSPO certifications, offering multiple years of experience in project coordination, process improvement, and stakeholder collaboration. Adept at working directly with clients, managing cross-functional teams, and ensuring smooth project execution in fast-paced environments. Skilled in facilitating clear communication between teams and clients and driving process efficiency. Experience managing multiple, concurrent projects. PROFESSIONAL SKILLS

• Project Management (PMP), Product Ownership (CSPO)

• Agile Methodologies

• Executive Communication & Stakeholder Management

• Process Optimization & Workflow Enhancement

• Cross-Functional Team Leadership

• Development & Milestone Tracking

• Problem-solving and Critical Thinking

• Training, Onboarding and Documentation

• Risk Management and Issue Resolution

• Microsoft Excel, Jira, Confluence, Salesforce, GSuite WORK EXPERIENCE

Lead Operations Analyst (Remote) 05/2024 - 12/2024 Magnit - Contract Washington, DC

• Led a 10-person QA team for Google's U.S. 2024 General Election Where to Vote Tool, How to Vote and How to Register Tool, ensuring a seamless user experience for millions.

• Conducted team trainings, daily stand up meetings, milestone tracking, and contributing to partner conversations to consistently improve workflow and quality assurance processes.

• Supported in the creation of new QA systems, improving QA efficiency to meet expectations before deadlines.

• Created and updated documentation to improve workflow for the future projects and improvements to the product. Product Manager (Remote) 02/2022 - 03/2024

Babaroga Chicago, IL

• Producer credits on various titles such as Hello Neighbor VR, Five Nights at Freddy’s: Security Breach Xbox Port, Five Nights at Freddy’s: Security Breach - Ruin, and Not for Broadcast VR.

• Collaborated closely with cross-functional teams comprised of art, design, and engineering on VR and PC titles.

• Accomplished in development and execution of 3 product roadmaps, guaranteeing synchronization with company and partner goals.

• Revitalized the game development process and improved launch timelines by 25%, launching 5 PC and VR products.

• Created detailed user stories, acceptance criteria, and test cases to support Agile development.

• Participated in Agile duties such as scrum, sprint planning, prioritization, risk identification and bug creation/validation. Part-Time Lead Operations Analyst (Remote) 05/2022 - 12/2022 Adecco - Contract Washington, DC

• Managed a 10-person QA team for Google's U.S. 2022 Midterm Election Where to Vote Search Tool.

• Successfully guided a 10-person remote team, achieving an on-time launch to millions of users.

• Cooperated with partners and senior management to ensure timely data delivery and adherence to deadlines.

• Produced and implemented work plans, as well as streamlined QA processes, resulting in a 50% increase in work pace. Part-Time Marketing Assistant (Remote) 02/2019 - 09/2022 TapSEC Consulting, LLC Bethesda, MD

• Assisted in the development of marketing strategies and campaigns tailored to the target audience.

• Refined messaging with the marketing team, ensuring consistency in messaging and branding.

• Conducted research on industry trends and competitors to provide insights for marketing decisions and initiatives. Lead Operations Analyst (Remote) 01/2020 - 07/2021 US Tech Solutions - Contract Washington, DC

• Led a 13-person remote team, ensuring on-time deployment of Google’s 2020 U.S. General Election Where to Vote Tool

• Collaborated with internal and external teams, providing clear communication and troubleshooting support.

• Managed workflow documentation and created reports to keep key stakeholders informed.

• Oversaw the maintenance of the Unemployment Insurance Search Tool and addressed technical inquiries on API forums. EDUCATION AND CERTIFICATIONS

Project Management Institute 02/2024

Project Management Professional (PMP)

Scrum Alliance 12/2023

Certified Scrum Product Owner (CSPO)

American University 08/2014

Bachelor of Science in Statistics Washington, DC

Minor: Business Administration

CERTIFICATES

The George Washington University, Washington DC (Remote) 02/2023 Web Development Bootcamp

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