Distribution Center Customer Service
Resume:
Terence Andre Stokes
*** ********* ***** ***** ** 19904
***************@*****.***
SUMMARY OF QUALIFICATIONS
Hard-working, reliable, and motivated individual who is dedicated to doing the best job possible. Takes initiative to solve problems and is driven to succeed.
WORK EXPERIENCE
Aerotek - Lead for Break Pack and Induct Line
Walmart Distribution Center
August 2019 - January 2020
Smyrna, DE
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Pepsi Bottling Ventures - Merchandiser/Vendor
January 2019 - June 2019
Harrington, DE
• Stocked beverage product at large format accounts such as grocery stores and mass merchants to include primary beverage section, secondary, displays, racks and coolers
• Reported problems and route emergencies promptly to merchandising manager
• Maintained good personal appearance/hygiene and a good relationship with trade
• Rotated all beverage stock on a regular basis
• Made sure account was left neat and clean with everything in its proper place Delmarva Kenworth - Diesel Mechanic Service Writer September 2018 - November 2018
Dover, DE
• Prioritized and assists the shop foreman to assign routine and emergency repair service for company vehicles
• Generated work order for vehicles requiring repair or maintenance, inputs data from work order to a computer system, and finalizes work order upon completion of the job
• Ensured that all parts and labor are properly charged to repair orders before orders are completed
• Provided customer service duties including keeping customers (drivers and driver managers) informed of the status of their repair/service work. Ordered parts from the local vendors Manpower - Palletizer Operator
Procter and Gamble Dover Wipes Company
October 2017 - August 2018
Dover, DE
• Operated console that controls automatic and manual palletizing equipment to sort, transfer, and stack on pallets containers of finished product baby wipes
• Read production and delivery schedules and stacking patterns to determine sorting and transfer procedures for proper arrangement of containers on pallet
• Observed containers moving along conveyor to identify containers and to detect defective packaging
• Supplied loading equipment with empty pallets
• Cleared equipment jams adhering to all required safety cautions and procedures
• Informed supervisor of all equipment malfunctions Delaware Department of Transportation State Rest Area - Conservation Technician I February 2016 - September 2017
Smyrna, DE
• Applied conservation and preservation principles and practices in support of the management of the state's natural resources which included such activities as propagating, seeding, transplanting, cultivating, harvesting and care of trees, flowers, shrubs, lawns and herbicide/fertilizer application
• Performed maintenance and repairs in a variety of labor fields such as carpentry, painting, construction, grounds maintenance and assists higher level personnel on large scale projects
• Provided information to the public as requested or responded to inquiries regarding agency initiatives and programs
• Operated and ensured the safe usage of state-owned equipment and vehicles
• Maintained records and reports detailing daily activity, tool and equipment inventory, fuel and service logs, and related activities
• Provided information to the public as requested or responded to inquiries regarding agency Royal Farms - Food Service Associate
January 2016 - July 2016
Dover, DE
• Prepared and displayed freshly made to order and express food for store. Controlled inventory rotation for first in and first out of food and beverage items
• Maintained all food and beverage areas to insure a clean, sanitary and fully stocked stations
• Maintained proper and sanitary operation of store equipment following proper food handling procedures
• Maintained a safe working and shopping environment through enforcement of safety and security procedures. Handled customer complaints in a courteous and professional manner AmeriCorps NCCC and FEMA Corps - AmeriCorps NCCC Member with FEMA Corps July 2015 - December 2015
Vicksburg, MS and Jefferson City, MO
• Trained and received FEMA AmeriCorps National Civilian Community Corps, FEMA Individual Assistance Specialist and Incident Workforce Academy FEMA Corp Basic certifications in a classroom environment learning about guidance to lead a team, budget management and professional paperwork
• Performed routine maintenance, wooden fence repairs and cleanup the rhinoceros’s enclosure at the state zoo in Jackson, MS
• Deployed to Jefferson City, MO providing Disaster Survivor support to local communities; for severe storms, tornadoes, and flooding that occurred during the periods of May-July 2015 Amazon
Sep 11 - Feb 12
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Delaware State Hospital for the Chronically Ill
Oct 10 – XXX
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SKILLS
Knowledgeable in Microsoft Word
EDUCATION
Delaware Technical & Community College GED Program Dover, DE 2017 Dover High School Dover, DE (Attended 2004-2007)
~References Available Upon Request~
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