Amazon Connect Data Analytics Business Intelligence Software Engineer

Jayalakshmi Somasundaram

*** ******* *** * ***, Collierville, TN 38017 • Cell: 901-***-**** • ****************@*****.***

Professional Summary

Skilled in implementation and design of low-latency and high availability applications. Experienced in problem solving and performing root cause analysis. Well versed in defining system scopes and objectives complex systems. Proficient in data visualization and business intelligence tools and understanding the business requirements as well as adapting faster to new technologies implementation of IT solutions. Good communication and Team Management skills with strong client service ethics.

Technical Summary

•Python • SQL •Data Visualization •Statistical Analysis •Data Cleaning •ETL •Data Modelling •Power BI •Tableau Excel • Shell Scripting • Amazon Connect •Lambda •Lex •Dynamo DB •IAM •SNS/SQS •Cloudwatch • Cloudfront •Quicksight and Athena •Splunk • Java

Trainings & Achievements

Bagged ‘Star Performer ‘at FIS Global.

AWS Certified Cloud Practitioner.

AWS Developer Associate certified.

Preparing for AWS Data Analytics Certification.

Work Experience

Assistant Manager

Tata Communications Mar 2022- Mar 2025

Analyzed large datasets to identify trends, patterns and actionable insights to support business decisions.

Created interactive dashboards and visualizations using Power BI enhancing data accessibility for stakeholders.

Flexible in working with any of the Business Intelligence tools.

Design and developed call flows to build cloud contact center using Amazon Connect.

Developed customized CCP and have been part of end-to-end project lifecycle.

Automated ctr data dashboards and reports using Data Analytics and BI tools like Athena, Glue and Amazon Quick sight.

Developed custom changes required by customers using SNS, pinpoint.

Senior Software Engineer / Programmer Analyst Jul 2018 - Mar 2022

FIS Global

Part of Banking products core development team, with a sole responsibility of offshore production support on need basis for coordination and client interaction.

Automation of banking utilities and creating clear understanding about different Banking activities and Product features.

Knowledge on On-premise as well as AWS cloud environment as involved in On-premise to AWS cloud migrations.

Define Migration Strategy to move application to cloud.

Application redesign and existing flow changes for specific requirements.

Environment maintenance and patching activities.

Handled critical go-live/post-live issues.

Creation of SQL files and query fine tuning to minimize the execution time.

Automation of various manual jobs spontaneously during critical production issues.

Implemented DR and new environment setups from scratch.

Good knowledge in writing scripts and building utilities to automate standard tasks and developing procedures for daily maintenance tasks.

Experience in developing SQL, PL/SQL procedures and other components of Database Applications Skilled in using TOAD and SQL Developer Tools for performance maintenance of Database Applications.

Extensive experience in Full Software Development Life Cycle including Analysis, Design, Development, Deployment and Maintenance of web applications.

Associate Software Engineer/ Software Engineer Jun 2014 - Dec 2017

Accenture Services Pvt Ltd

Worked extensively on design and development of Core J2EE Technologies.

Involved in code fixing and maintenance of the application as per the client requirements using Java/J2EE platform.

Solely responsible for analyzing, designing, coding and implementing several modules of the application.

Support trouble-shooting client issues and identify root causes of technical issues in production and with high level data analysis and project review.

Participated in regular requirement and status calls with client as well as status reporting to onsite team on behalf of entire team.

Managed and mentored the new team members into resources with higher skill sets. Conducted numerous design walk-through session with technical architects to help them understand business rules derived out of requirements.

Developed scripts to automate the day-to-day administration tasks.

Responsible for Implementation of release and planning.

Have good functional and technical knowledge of the application.

EDUCATION Aug 2010 - Apr 2014

B.Tech - Information Technology, Anna University, Chennai.

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