Customer Service Help Desk

Simon H. Casstevens

Entry-level IT troubleshooter, experienced with computers, laptops, smartphones, networks, and the ever growing internet of things. Excels in customer service and professionalism, continuing education and certification.

4719 Central Drive

Stone Mountain, GA 30083

(404) 217 - 8092

***************@***.***

CERTIFICATION CompTIA A+ Certification August 2023

SKILLS

-Customer Service

-Time Management

-Attention to Detail

-Tech Savvy

-Microsoft Office 365 Suite:

Teams, Word, Excel, Powerpoint, Outlook, OneDrive

EXPERIENCE

Interactive College of Technology, Chamblee — Help Desk

MARCH 2023 - AUGUST 2024

Hardware and software configuration, email and campus login support, laptop imaging, data cable wiring, inventory, troubleshooting, backups, phone support, ticketing system and incident logging

EDUCATION

Interactive College of Technology, Chamblee

APRIL 2022 - AUGUST 2024, Information Technology Specialist Degree Program

A dynamic learning environment conducted both online and on-campus, with classes led by seasoned professionals in the field, hands-on lab work, and Friday boot-camps for additional practice.

The University of West Georgia, Carrollton

CLASS OF 2010, ECONOMICS BS, PHILOSOPHY MINOR

AWARDS

Dean’s List

April 2023

National Technical Honor Society November 2023

PROJECTS

-Rewiring of Blaire Hall, setting up server closets, ensuring optimum wifi coverage, safety compliance

(Interactive College of Technology, Chamblee)

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