Customer Service Delivery Specialist

AMY PARSONS

***********@*****.*** 336-***-**** King, NC 27021

Dynamic Process Delivery Specialist with proven expertise at IBM in invoice management and payment processing. Adept at data analysis and customer communication, I consistently enhance operational efficiency and ensure accuracy. Recognized for my strong organizational skills and problem-solving abilities, I thrive in fast-paced environments while maintaining professionalism and attention to detail. MS Office (Word, Excel, Access, PowerPoint, Outlook, OneNote)

SAP application

Invoice management

Data analysis

Payment processing

Transaction reconciliation

Document verification

Process improvement

Attention to detail

Time management

Team collaboration

Problem solving

Customer service

Documentation accuracy

Self-motivation and discipline

Professionalism and punctuality

Deadline oriented mindset

Strong organizational skills

Critical thinking aptitude

Strong communication skills

Analytical skills

Database management

Goal setting

Multitasking

Accounts Receivable and Payable

Manual cash application

Quality assurance for system applications

E-Mail Flow Coordination

Payroll

Automated cash application

Case Management

Oracle

Remittance processing

Verification of customer account hierarchies

Processing rebills and collections of payments

Invoice research

MICR Maintenance Expertise

Validation of contracts and proof of performance

Typing 50 words per minute

NetSuite

Problem-solving abilities

Report generation

Data entry proficiency

Google suite

Process Delivery Specialist IBM - Winston-Salem, NC 11/2013 - Current Customer Financial Specialist checks agent for several accounts. Processed invoices, verified proof of performance, and recorded payments in SAP system. Developed relationships with key stakeholders across departments to streamline workflow processes. Cash Application Specialist PepsiCo - Winston-Salem, NC 10/2005 - 11/2013 Provided excellent customer service to internal and external customers regarding payment inquiries. Prepared and posted weekly payments to vendors and suppliers. Identified ways to improve processes for more efficient workflow in Cash Application Department. Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment. Investigated returned items such as NSF checks or incorrect payments. Profile

Skills

Experience

Ensured accuracy of payments received by researching remittance information from customers' documents. Dispute Resolution Coordinator PepsiCo - Winston-Salem, NC 05/2002 - 09/2005 Investigated customer billing disputes to identify root cause and resolve in a timely manner. Established effective relationships with internal departments such as finance, sales, marketing, and legal teams to facilitate dispute resolution processes.

Monitored progress of ongoing dispute resolutions cases. Researched discrepancies between customers' payments and invoices. Account Manager PepsiCo - Winston-Salem, NC 12/1997 - 04/2002 Managed account receivables for assigned accounts, ensuring timely payments and minimizing bad debts. Input statement information, reconciled accounts and resolved discrepancies. Developed strong professional rapport with vendors and clients. Assisted with the preparation of monthly financial reports related to billing activities. Analyzed customer accounts for discrepancies and resolved any issues in a timely manner. Managed all payments processing, invoicing and collections tasks. South Stokes High School US 01/1987

High School Diploma

Finance & Accounting Essentials - 11/26/2018

Project Manager - 11/9/2023

Linux System Administrator - 11/9/2023

Customer Engagement Specialist - 11/9/2023

Data Analyst - 11/9/2023

Cybersecurity Professional - 11/9/2023

Education

Certifications

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