Customer Service Data Entry

JASMINE COOPER

*******@*************************.****** 513-***-**** Cincinnati, Ohio 45245 WWW: Bold Profile

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Passionate about continuous learning and professional development. Eager to contribute to a dynamic team and support organizational goals.

Skills

Customer Relations

Verbal and Written Communication

Hiring and Staffing

Direct Patient Care

Grooming and Bathing Assistance

Medical Terminology Knowledge

Patient Mobility Support

Infection Control Procedures

Calm Under Stress

Route Logs

DOT Regulations

Staff Management

Effective Communicator and Public Speaker

Adaptable and Flexible

Customer service

Communication skills

Commercial Driving

Phone etiquette

Data entry

School Bus Driving

Personal Assistant Experience

Education and Training

Associate of Applied Science: Surgical Technician

2010

Brown Mackie College Fort Mitchell, KY

Completed comprehensive coursework focusing on operating room procedures and patient safety

Gained hands-on clinical experience in surgical settings

Was forced to take a leave of absence to care for a terminally ill family member.

Note: The school closed and lost accreditation before degree completion

Experience

Owner

10/2016 - Current

Sheer White Cleaning Service Cincinnati, OH

Expanded a successful cleaning company, significantly increasing the client base through strategic marketing and exceptional service.

Streamlined operations and implemented efficient processes, reducing overhead costs and improving profitability.

Cultivated strong client relationships, achieving high customer retention rates and generating referrals.

Recruited, trained, and managed a team of employees, fostering a positive work environment with low staff turnover.

Oversaw all financial aspects, including budgeting, invoicing, and accounts management.

School Bus Driver

04/2022 - 09/2022

Petermann Bus Cincinnati, Ohio

Tallied student count, mileage and fuel usage reports, forwarding to immediate supervisor for documentation purposes.

Assisted with loading and unloading of passengers as needed.

Obeyed DOT rules and regulations and local laws to maximize safety.

Adhered to strict time requirements for bus route scheduling and reported delays to dispatch.

Consistently upheld a flawless driving record.

Personal Assistant to the Owner

01/2016 - 12/2021

Romohr Electric New Richmond, OH

Organized personal and professional calendars with reminders for upcoming meetings and events.

Provided comprehensive administrative support to the owner, ensuring efficient daily operations.

Coordinated meetings and travel arrangements, optimizing the owner's time and resources.

Handled personal shopping responsibilities, procuring items as per the owner's preferences and requirements.

Server

01/2015 - 06/2016

O'Charley's Eastgate, Ohio

Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

Promoted desserts, appetizers, and specialty drinks to optimize sales.

Upheld high standards of sanitation in accordance with health department regulations.

Performed opening and closing duties such as setting up the dining area, restocking supplies.

Assisted in preparing salads, appetizers and desserts to speed up food service.

Provided exceptional service to high volume of daily customers.

2nd Shift Relief Manager/Cook/Server

06/2013 - 08/2015

Waffle House Georgetown, KY

Organized team building activities designed to foster collaboration among team members.

Responded quickly and effectively to customer complaints and inquiries.

Reviewed completed work to verify consistency, quality, and conformance.

Collaborated with vendors for the procurement of necessary supplies, equipment, and services for the organization.

Ensured compliance with company policies and procedures as well as local regulations regarding health and safety.

Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.

Bartender

02/2010 - 06/2013

Funny Farm Latonia, KY

Measured and mixed house ingredients to prepare both custom and menu drink orders.

Organized storeroom inventory of supplies such as cups, napkins, straws.

Planned and coordinated special events to boost customer numbers and profits.

Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

Made friendly conversation with customers to provide enjoyable bar experience.

Checked identification of guests to verify age requirements for alcohol purchase.

Hospice Caregiver

01/2010 - 06/2012

My home, caring for my mother Latonia, KY

Moved patients carefully into different positions to promote better body alignment and comfort.

Participated in interdisciplinary team meetings to discuss patient progress and make recommendations for changes in treatment or services.

Helped patients maintain dignity during difficult times.

Monitored vital signs and reported changes in condition to supervisor.

Assisted terminally ill patients with bathing, grooming and dressing.

Owner

06/2006 - 08/2010

Upkeep Lawn and Garden Cincinnati, OH

Developed strategic plans to increase profitability and efficiency.

Executed performance reviews to encourage improved productivity for team members.

Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.

Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.

CSR Inbound Call Center

12/2004 - 03/2006

U.S. Bank Cincinnati, OH

Met and exceeded productivity targets by handling every interaction with top-notch customer service.

Processed customer account changes with proprietary software.

Documented all conversations with customers in CRM software according to company standards.

Performed account maintenance activities such as updating client information in databases.

Logistics Shipping Coordinator

08/2003 - 07/2005

Randstad Staffing, Ford/ZF Transmission Plant Batavia, OH

Managed inbound and outbound shipping and operations at the Ford/ZF transmission plant.

As the only staff member on-site during my 16-hour Saturday shift, I demonstrated high levels of responsibility and reliability.

Arranged expedited shipping for critical parts delayed by customs, including resolving issues at the Canadian border.

Liaised with suppliers, freight carriers, and customs officials to ensure timely delivery of essential parts.

Addressed shipping challenges efficiently, minimizing production downtime.

CSR, Data Entry Outbound Call Center

02/2000 - 08/2002

Burke Cincinnati, OH

Updated databases with new and modified customer data.

Carried out telephone survey campaigns.

Conducted outbound market research.

Executed tasks using proprietary computer software.

State Tested Nursing Assistant

05/1995 - 08/1999

Various skilled nursing facilities and home health Cincinnati, OH

Set record for being the state's youngest STNA.

Participated in interdisciplinary team meetings regarding patient progress and plan of care updates.

Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.

Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.

Provided compassionate care to individuals in need of assistance.

Provided basic patient care by bathing and grooming patients, changing bedding, and assisting in feeding activities.

Followed infection control protocols while performing nursing assistant duties.

Licenses and Certifications

Class B Commercial Drivers License (CDL B)

Passenger Endorsement

School bus endorsement

Former STNA state certification

Class D driver's license (Spotless Driving record)

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