Baton Rouge Customer Service
Resume:
Teresa L Edwards
Baton Rouge, LA, 70815
CAREER OBJECTIVE
To obtain a District Manager position in a well established organization that will enable me to use my extensive experiences and training in management, sales, public relations and customer service where I can make a positive contribution to the organization
SUMMARY OF QUALIFICATION
A results -oriented business professional with proven abilities in strategic planning, managing projects, improving efficiency of operations, team building, and detailing project information to determine effective processes for operations.
EMPLOYMENT HISTORY AND EXPERIENCES
Racetrac 2018-Present
General Manager
Manage high volume Convenience Store and by improving all controllable costs thereby increasing financial performance. Also, responsible for effectively developing, managing, and leading the store to provide excellent service.
Compile and transmit various progress reports to corporate and inform them of any issues that require consideration
Motivate staff through daily meeting, employee contest, and performance monitoring Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines
Walmart 2007-2018
Assistant Store Manager
Coach, train, and develop associates and managers on best practices in retail management and customer experience
Manage a team directly of five Department Managers and over forty associates Manage product availability and timely restocking
Build sales forecasts and schedules to reflect desired productivity targets Regular meetings with department managers and sharing product feedback to help strategic initiatives Combine industry knowledge and interpersonal skills to keep the department profitable. Motivate staff through daily meeting, employee contest, and performance monitoring Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality
Walmart 2004-2007
Dept. Manager
Monitor inventory shrinkage weekly to maintain compliance of company goals Budget store allocated hours to ensure controllable expenses Ensure high quality work performance
Supervised a team of 9 to 12 associates
Managed the daily operations of a retail store department manager EDUCATION
Southern University and A&M College
Bachelor degree in Business Management and Agriculture, 1995
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