Call Center Representative

SANDY DRINKWINE

**** ****** *****, *******, ** **043 C: 214-***-**** *********@*****.***

Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.

Experian Credit Bureau 10/17/2017 to present

Call agent Teri 1 Specialist

701 Experian Pkwy

Allen tx 75013

Worked in a call center for Experian credit bureau, answered 5 different call types ranging from AAA, Morgan Staley, SunTrust Bank Blue Cross, first premier bank, AT&T Costco . Answered all questions customers had and assisted then with their memberships. Call Center Customer Service Representative, 06/2017 to Current Dawson Logistics – Garland, TX

As a reverse logistic specialist, I was responsible for managing return orders for major supply companies using a sophisticated tracking system and customized computer interface. As a lead call center representative, my responsibility would include managing the account when the supervisor was not in for the day. I would also help new hires on our system and how to do the job successfully.

Monitor packages delivery status using identification and tracking software. Creating return labels and scheduling normal ground pick up. S UMMARY

Creative problem solver

Exceptional communication skills

Quick learner

MS Windows proficient

S KILLS

W ORK H ISTORY

Dispatcher 08/2001 to 06/2003

Pope Plumbing – Rowlett, TX

Answered an average of 76 calls per day by addressing customer inquiries, solving problems and providing new product information.

Dispatched Technicians and all the invoicing

Politely assisted customers in person and via telephone. Provided an elevated customer experience to generate a loyal clientele. Provided an elevated customer experience to generate a loyal clientele. Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.

GED:

Seagoville High School - Seagoville

E DUCATION

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