Baton Rouge Customer Service

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

EDUCATION

BROOKE

ORTEGO

B

**** ****** **** *****, ***** Rouge, LA 70820, 318-***-****, ***************@*****.*** Dedicated IT industry professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting complex problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Excel spreadsheets Microsoft word Student improvement Relationship development Public speaking Analytical thinking Class design Group and individual instruction

Vinyasa Yoga Instructor March 2013 - Current

YMCA Baton Rouge, Louisiana

Educated students on yoga practices, origins, and benefits. Designed classes, structures, and teaching techniques unique to student skill level. Walked classes through quiet meditation techniques. Fostered relationships with clients to facilitate repeat business. Prepared rooms for group and individual classes.

Adjusted practices for student skill levels.

Assistant Manager February 2009 - March 2013

Paris Parker Salons and Spa Baton Rouge, LA

Contributed to budget development and forecasting by gathering revenue data. Improved customer relations, maintained brand loyalty, and recaptured lost revenue opportunities by handling escalated problems.

Supported senior managers with day-to-day operational requirements. Promoted products based on effective planning, merchandising, and employee preparation. Optimized inventory for maximum revenue turnover.

Monitored performance of 12-

employee team and actions according to performance evaluations. Maintained operational performance by skillfully handling opening and closing tasks. Met customer demands by tracking market changes and adapting strategies to match. Contributed to effective decision-making with detailed reports on daily operations. Louisiana State University, Baton Rouge, LA

O

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