Virtual Assistant Health Care
Resume:
PROFILE
***************@*****.***
Matumbo,Pusok,Lapu-Lapu City
EDUCATION
BS in Electronics and Communication
Engineering
Univesrity of San Jose Recoletos
Associate in Hotel and Restaurant
Service and Technology
Cebu Technological University
2003-2004
Skills
Communication Skills
Active Listening
Problem-Solving
Patience
Adaptability
Time Management
Positive Attitude
Language
English
Tagalog
Cebuano
REFERENCES
Eve Banzon
TaiyoYuden Phils Inc
:***********@*****.***
ABOUT ME
WORK EXPERIENCE
July 2023- December 2023
ESL Teacher
GLATS
I teach English language lessons to Japanese students. I keep track of all student progress and give feedback. MARICEL DACUMA
Customer Service Representative
I handle inbound calls to assist customers with their needs and occasionally make outbound calls for follow-ups when permitted. In my role under the WellCare account, I help callers select the appropriate insurance plans, explain the available options in their area, and then assist with the enrollment process.
July 2005- October 2021
Product Quality Assurance (Production Operator)
Taiyo Yuden Philippines Inc.
I Create data collection processes, conducting 100% inspection of the products to ensure the quality of the product for customer satisfaction.
I became one of the perfect attendance awardees for the past year in January - December 2016
October 1, 2024- December 15, 2024
Customer Expert
Teleperformance
I handle inbound international calls to assist customers with their needs and occasionally make outbound calls for follow-ups when permitted..
I help international callers select the appropriate insurance plans, explain the available options in their area, and assist with the enrollment process.
Debbie Patalighjug
HavetoEnglish (CAMP)
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