Customer Service Call Center
Resume:
Dyemon Tyler
**** ****** ****** ****, ****** Chapel, FL 33545
***********@*****.***
Professional Summary
Experienced Customer Service Professional with proven accomplishment for delivering exceptional customer experiences. Ability to handle high-pressure situations, resolve customer issues efficiently, always maintaining a positive company image. Seeking to leverage my skills and experience to contribute to a dynamic team. Experience
Health Sabbatical
May 2023 – Present
• Took a health sabbatical to focus on recovery and personal health. I am now fully prepared to resume my professional career.
Card Collections Representative
JP Morgan Chase, Tampa, FL
April 2022 – May 2023
• Worked in a call center environment that requires 100% phone-based customer interaction.
• Demonstrated excellent communication, negotiation, and decision-making skills, while staying engaged with customers.
• Communicated with customers in a metrics-driven environment.
• Navigated multiple technologies while demonstrating resiliency and adaptability in a fast-paced environment.
• Took ownership of each customer interaction while treating them with respect and responding with empathy.
• Worked both independently and in a team environment.
• Abided by all applicable regulatory and compliance guidelines. Stay-at-Home Parent
Tyler Household, Stow, OH
December 2012 – April 2022
• Oversaw daily household operations and childcare responsibilities.
• Managed household budget and expenses, ensuring financial stability
• Coordinated and scheduled family appointments and activities Patient Access Representative
Summa Health Systems, Akron, OH
January 2007 – December 2012
• Interviewed patients in person, at my workstation, or at the bedside.
• Communicated with patients and their families to help them navigate the registration process.
• Ensured that patients received and completed the correct registration documents and brochures.
• Used resources and applications to assign insurance plans, verify eligibility, and perform discovery activities.
• Collected co-payments, co-insurances, and deductibles.
• Provided exceptional customer service to create a positive impression of Summa Health.
Education:
John R. Buchtel High School Akron, Ohio Class of 1995 Major: Air Force ROTC
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