Support Specialist Customer
Resume:
CHERYL WILLIAMS
SUMMARY
Multitasking Professional Initiative-taking
Collections Specialist
Research & Data Specialist
Customer acquisition expertise
Client Retention
Document Management
Operational Leadership
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
SKILLS
Proficient in computer operations
Expert in time management
Skilled in time and attendance systems
Customer support specialist
Proficiency in customer acquisition
CRM expertise
Skilled in document preparation
Proficient in the Microsoft Office Suite
Quickly learn new software
Excel spreasheet
SAAS
Conflict resolution
EXPERIENCE
Management Program Analysis / NCIS Department of the NAVY 01/2024 - 01/2025 Analyzing and Improving Programs
Resource Management
Data Analysis and Reporting
Project Management
Communication and Collaboration
Training and Mentoring
Maintain Security Clearance
Front Desk / Martha J O'Hara DDS - Jacksonville, NC 11/2022 - 01/2024 Managed insurance billing
AR
Collections
Patient care
Retention
And inventory control
CW ************@*****.***
Title and Escrow Manager / IPM HOA Management - Arden, NC 01/2019 - 12/2022 Managed HOA budgets ($21B+)
Corporate/non-profit collections
Title research
HR
Contract negotiations
Customer service
And recruitment
Urology Manager / Aeroflow Healthcare - Asheville, NC 01/2016 - 12/2019 Boosted sales from $1.2M to $7.8M
Maintained 110%+ sales goals
Managed budgets
P&L statements
Vendor relations
And staff training
EDUCATION AND TRAINING
High school diploma
Ernest Righetti High School - Santa Maria, CA
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