Operations Supervisor Continuous Improvement

CARLA KEYES

Gwynn Oak, MD ***** C: 443-***-**** ********@******.***

Influential operations supervisor with 15-years of progressive leadership experience within the manufacturing, retail, and transportation industries. Award winning manager that builds and delivers winning teams through a participative management approach. Reputation for building people first and engaged teams that drive and deliver all-time best processes, profits, and safety records. Derive genuine pleasure from transforming high-potential staff into outstanding leaders demonstrating the creativity critical to financial and operational success.

SKILLS

Leading & Building Teams

Logistics Management

Quality & Sales Oversite

Planning & Scheduling

Customer Audits

OSHA & Company Safety

Production Management

Continuous Improvement

Environmental Management

Attendance & Payroll

Inventory Management

Hiring, Coaching, & Training

Process Improvement

Project Management

Lost Revenue Audits

EXPERIENCE

Waste Management - Elkridge, MD

Operations Supervisor II – August 2021

Direct 16 direct reports and 120+ indirect reports on daily operational activities for flagship recycling production facility, processing 200K tons annually, generating $30M in sales

Hire, train, and oversee maintenance, production, scale house, inbound trucking, outbound shipping, quality control, heavy equipment, forklift and skid steer operators, environmental grounds crew, and administrative staffing

Champion company “Mission to Zero” safety program, enforce company and OSHA safety rules and procedures, develop business unit specific SOPs and BMPs, resulting in 100% injury and accident-free operation in 2021, 2022

Collaborated with Plant Managers to reduce labor cost through attrition and shift scheduling, reducing direct labor cost by $61K in October

Developed and implemented bale re-work reduction measures that minimized wasteful reprocessing and maximized production yields to capture annual savings of $1.8M

Oversee intercompany, municipal, and third-party contract audits, utilizing hand and system sort tests to gather analytical data required for contract negotiations and compliance

Spearheaded production system continuous improvement projects, improving fiber quality and increasing non-fiber recovery by 8%, securing export bookings at $13 more per ton vs domestic

Develop and implement employee-recognition programs, lead labor and management communication forums, and generate succession plans that improved staff retention, morale, and satisfaction to all-time bests

Pioneered, created, and implemented BMP’s and step by step procedures for new export program requirements; successful execution has secured higher pricing throughout Southeast Asia, including Lee & Man our largest exporter

Waste Management - Elkridge, MD

Senior Scale House Attendant – January 2018 - August 2021

Scale House Attendant – May 2013 - January 2018

Overseen and strategically plan logistics operations for 125 inbound and outbound customers daily

Championed domestic and export shipping operations that produced $29M in sales for 2021 and sold over 3,800 loads

Trained three new management members, two supervisors, and seven scale house employees on logistics procedures

Performed physical and bill of lading spot audits decreased outbound erroneous loads by 6% (26 loads) in 2021 creating a savings of $65K annually

Generated correspondence utilizing multiple communication tools and oversee inventory to liaise with sales teams in Buffalo, NY and export teams in Chicago to move inventory cost effectively and generate maximum revenue

Created staff scheduling and strategically plan out PTO request to ensure proper coverages

Produced written and MS Word and Excel reports to plant management concerning logistics, quality, employee training and development, DEI and SEO vehicle inspections, ship skips, missed pick-ups, etc.

Planned and executed corporate meetings, luncheons, and special events for up to 185 employees

Created PowerPoint presentations to train new staff and present plans and results to management

Rainbow - Baltimore, MD

Retail Store Manager - January 2012 - May 2013

Oversaw the day-to-day operations for retail flagship store and provided leadership and training for three supervisors and 35 associates with annual sales of $10M

Lead inventory management, display merchandising and marketing campaigns, purchasing operations, cash handling and money management, general HR functions, and inbound/outbound oversite

Organized and optimize coverage for expected customer demands based on PTO and seasonal trends

Reduced shrinkage by 16% by maintaining inventory accuracy, deploying theft counter measures, counting stock-on-hand and reconciling discrepancies daily, reduced losses by $11K annually

MV Transportation - Curtis Bay

Paratransit Driver - August 2010 - December 2011

Operated buses and cars throughout Maryland, primarily transporting disabled and elderly passengers

Planned travel routes in accordance with applicable traffic and DOT transportations laws, regulations, and guidelines

Ensured timely pick-up and drop-offs while preserving quality of customer service and integrity of loads

Inspected vehicle before and after trips, logging and reporting mechanical problems in compliance with DOT

Detected and eliminated safety hazards during travel, maintaining 100% accident and injury free safety record

WR Grace & Co - Curtis Bay

Office Administrator - April 2007 - May 2010

Answered phones to direct callers, schedule appointments and provide general office information

Met incoming customers with professional approach and provided friendly, knowledgeable assistance

Managed and anticipated clerical needs of company employees, including copying, faxing and file management

Obtained scanned records and uploaded to database

Kept reception area clean and organized to offer positive first impression to every visitor

Produced professional and error-free letters, presentations, and spreadsheets

Automated office operations, managed correspondence, payment scheduling, record tracking and data communications

Recruited, trained, and developed diverse administrative team, supporting corporates growth and productivity plan

EDUCATION

Francis M. Wood High - Baltimore, MD

High School Diploma - June 2000

TRAINING & CERTIFICATIONS

OSHA Education Center - Elkridge, MD

OSHA 30 General Industry Certification - Anticipated December 2022

American Heart Association - Elkridge, MD

Certifications - August 2022

Heartsaver

First Aid

CPR

AED

BBP

Cintas – Elkridge, MD

Fire Protection & Training Certification - August 2022

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