Site Reliability Engineer / DevOps

Jacob Avra * Loveland, CO.

! *********@*****.*** 713-***-**** è www.linkedin.com/in/jacob-avra

Objective

Pursuing a dynamic and challenging role that leverages my software reliability engineering expertise. O ering a solid technical background with a focus on system stability, performance, and e ciency. Committed to solving complex problems and providing top-tier support in a service-oriented approach. Experience

Chick-Fil-A, Loveland, CO April 2024 - Present

Director of Technology,

• Oversaw shift operations and closing tasks, streamlining work ows to maintain operational con- sistency.

• Utilized ticketing systems to identify and implement store optimization strategies, driving process improvements.

• Leveraged the Kitchen Production System (KPS) to analyze production timelines, enhancing operational e ciency through detailed reporting.

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Deutsche Bank, New York City, NY July 2023 - Nov. 2023 Software Reliability Engineer (Contractor),

• Utilized Azure to scale and monitor our infrastructure, ensuring optimal performance.

• Implemented a systematic rotation-based approach to monitor critical applications, ensuring proactive issue identi cation and timely intervention.

• Collaborated e ectively within an Agile team, utilizing Jira tickets to track and implement e - ciency changes aimed at enhancing our monitoring systems.

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Bank of America, New York City, NY Nov. 2021 - June 2023 Software Reliability Engineer - DevOps,

• Spearheaded Autosys jobs database project, cutting weekly incidents by 2+ and reducing weekly repetitive work by 10+ hours.

• Developed and deployed automated monitoring systems to enhance the e ciency, security, and reliability of critical business processes.

• Addressed daily problem tickets, ensuring swift, impactful resolutions, and took decisive action in addressing critical production incidents to enhance system stability. Education

Mississippi College, Clinton, Mississippi Dec. 2020

• Bachelor of Science in Computer Science, cum laude

• Minor in Graphic Design

Skills

Programming/Scripting Bash, Java, Python, SQL

Con guration/Monitoring Ansible, Grafana, ITRS Geneos Cloud/Containerization Azure, Docker

Other Tools Agile, CI/CD, Github, Jira

Certifications

• Certi ed Tester Foundation Level (CTFL), ISTQB 2021

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