Technical Support Desktop

IMRAN BASHA A

*************.*@*****.*** +91-994******* Chennai, India 600071

Summary

With a proven track record at Mentor Printing & Logistics Pvt Ltd, I excel in system monitoring and providing exceptional technical support. My expertise in virtualization and active directory, coupled with strong incident management skills, has significantly enhanced system efficiency. Renowned for hardware and software installation prowess, I consistently achieve goals through effective collaboration and innovative problem-solving.

Achievements

During my time at Mentor Printing & Logistics Pvt Ltd, I encountered a complex issue where multiple client PCs were experiencing malware attacks despite having security measures in place. I immediately started investigating the root cause and discovered that the malware was able to bypass our existing defenses by exploiting a vulnerability in our network configuration. I quickly implemented a patch to fix the vulnerability and deployed additional security measures to prevent future attacks. Through thorough monitoring and analysis, I was able to eradicate the malware from all affected PCs and strengthened our network security to mitigate similar incidents in the future.

Skills

System monitoring

Technical support

Virtualization

Active directory

Incident management

System Patch updates

Endpoint Security

Hardware and software installation

Experience

01/2023 - 10/2024

Mentor Printing & Logistics Pvt Ltd

Sriperumbudur Chennai, India

System Administrator

Maintain Desktop,laptops, printers, switches, routers, networking, and associated IT equipment in local/remote offices and Networking Tools like PRTG Network Monitor. Unifi device Wi-Fi configuration

Daily administration and maintenance of application servers, domain controllers, databases, networks, virtualization, and associated IT infrastructure.

Set up user accounts, permissions and passwords and defined network policies and procedures.

Created user accounts and managed access rights for users.

Troubleshot application errors and provided technical support to end-users.

Monitor, review, and analyze logs/reports of system performance, network performance, and data transfer history.

Good Experience Dell VRTX Server and Storage . Network HP Aruba 4500 Switch’s. SonicWall Firewall. Microsoft Hyper- V

Conducted regular system backups and disaster recovery operations, minimizing data loss during critical failures.

Veeam regular backups & Replication of critical data and documents

Prepare the system upgrade plan, the information security enhancement plan, etc.

Endpoint security solutions, including antivirus software, firewalls, and intrusion detection/prevention systems.

Documentation: Maintain detailed documentation of network configurations, server setups, system processes, and IT policies.

Maintain internal infrastructure requirements, including laptops, and other IT assets.

Good knowledge handling of NVR, DVR, CCTV, and biometric devices.

Installed, configured, and updated software and hardware components, ensuring system integrity and compatibility.

Coordinated with third-party vendors for resolution of incidents or provisioning services.

Coordinate with vendors for equipment, software, service purchasing, troubleshooting, and maintenance.

Worked with cross-functional teams to achieve goals.

03/2021 - 12/2022

IndusInd Bank (Payroll of Progressive Infovision

T Nagar Chennai, India

Desktop Support Engineer L2

Troubleshooting and installation of desktop/laptop Windows,Linux,MAC OS.

All operating system knowledge (Windows XP, Windows 7, Windows 8, Windows 10,MAC OS).

Having knowledge of cable connectors, punching, peer-to-peer networking, and LAN.

Administer and troubleshoot various user applications.

Configuration of a Virtual Private Network (VPN)

Having knowledge of mail backup and system data Backup

Having knowledge of the domain and workgroup.

Utilized ticketing systems to track and prioritize support requests, improving response times and resolution rates.

Having knowledge of the DNS, DHCP server and the DHCP relay agent.

Outlook configuration desktop, Laptop, Mobile and troubleshooting.

Printer installation and troubleshooting.

Software installation and troubleshooting.

Network troubleshooting. Also, knowledge of Symantec Anti-virus installation and troubleshooting virus-related issues.

Troubleshot and resolved hardware, software, and network issues, reducing downtime.

Performed hardware upgrades, including RAM, SSDs, and graphics cards, to improve system performance.

Collaborated with IT team members to share knowledge and improve support processes.

02/2019 - 10/2020

CAMS Pvt Ltd

( Payroll of Secure Sai Staff Solution)

Mount Road Chennai, India

System Engineer

12/2017 - 01/2019

DHL Pvt Ltd (Payroll of Impact InfoTech)

Guindy Chennai, India

Desktop Support Engineer L1

12/2015 - 06/2016

DATAMARK

Ambattur Estate Chennai 58, India

Data Processing Executive

08/2013 - 03/2015

ANNEXMED

Velachery Chennai-42, Ind

Data Processing Executive

Coursework

Hardware & Networking – FIIT

Red Hat - FIIT

CCNA - FIIT

Windows Server 2012 R2 - FIIT Avadi Chennai

Languages

Tamil

English

Education

01/2013

64 %

Diploma in Computer Technology

S.A Polytechnic College

03/2010

51 %

S.S.L.C in English

Govt High School

Personal Information

Date of Birth: 06/03/1993

Gender: MALE

Nationality: INDIAN

Marital Status: MARRIED

Hobbies and Interests

Playing Cricket.Football,Volleyball

Playing Video Games

Watching Movies

DECLARATION:

I hereby declare that the details furnished above are true to the best of my knowledge.

Date: Yours Faithfully

Place: Avadi A. Imran Basha

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