Risk Management Customer Service

Kyle Ramkumar

********@*****.*** 470-***-**** LinkedIn: www.linkedin.com/in/kyle-ramkumar

Location: [Buford, Ga]

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Objective

Motivated and detail-oriented aspiring cybersecurity professional with strong people skills and a foundation in IT. Currently pursuing CompTIA Security+ certification. Seeking opportunities to break into the IT world to learn and grow as a professional.

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Education

Fullstack Academy at Emory University

Cybersecurity Bootcamp

May 2024 – August 2024

- Developed skills in threat modeling, OSINT techniques, and risk management using NIST frameworks.

- Hands-on experience with attack trees, domain security, and data privacy measures. Georgia Gwinnett College (GGC)

Pursued Bachelor’s in Information Technology

[2021-2023]

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Certifications

- CompTIA Security+ (in progress)

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Skills

- Cybersecurity: Threat modeling, OSINT, NIST Cybersecurity Framework, risk management strategies

- Technical Proficiencies: Networking fundamentals, domain security, data encryption

- Customer Service: Conflict resolution, teamwork, effective communication

- Tools & Technologies: Microsoft Office Suite, basic command-line tools, security tools introduced during bootcamp

- Basic experience with AWS through security labs and training environments, familiar with core services like EC2, IAM, S3, and CloudWatch

- Working knowledge of Python and Bash scripting for automation tasks and basic cloud or Linux environment configurations

- Basic knowledge of Java (completed entry and intermediate course in college)

- Familiar with vulnerability scanning tools such as Nessus, basic SIEM concepts, and cloud-native monitoring/logging tools

---Work Experience

Red Robin

Server/Bartender

September 2023 – Present

- Deliver exceptional customer service by managing multiple tables and addressing customer needs in a fast-paced environment.

- Train new team members on best practices, ensuring smooth operations and high customer satisfaction.

PopShelf

Associate

July 2021 – September 2023

- Provided personalized assistance to customers, contributing to a positive shopping experience.

- Organized inventory and restocked shelves to maintain efficient store operations. Provino’s

Bus Boy

August 2019 – March 2020

- Supported restaurant staff by maintaining clean dining areas and promptly addressing customer needs.

Youth Basketball Referee

Spring 2022 – Present

- Enforced game rules and maintained a safe, fair playing environment for youth basketball players.

- Communicated effectively with coaches, players, and parents to ensure an enjoyable game experience.

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Projects

OSINT Research on CrowdStrike

- Conducted reconnaissance on publicly available information, gathering intelligence on domain controllers, email formats, and IP ranges.

- Presented findings in a structured report, emphasizing ethical boundaries and security implications.

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