Customer Service Relations
Resume:
David Cartagena
Phoenix, AZ 85009
***********@*****.***
Objective:
Seeking a position within a growth-oriented company, where I can utilize my diverse skills and bilingual capabilities to contribute to the success and advancement of the organization. Summary of Qualifications:
• Proficient in English and Spanish, enhancing communication across diverse populations.
• Highly organized, efficient, and adept at balancing multiple tasks.
• Demonstrated ability to rapidly learn and implement new procedures and processes.
• Self-motivated, assertive, and excellent interpersonal skills ensure effective teamwork and customer relations.
• Consistent achievement of performance benchmarks in fast-paced settings. Professional Experience:
Cruise
Autonomous Operator
Various Locations — April 2022 to December 2024
• Responsible for operating autonomous vehicles across multiple markets to assist in data collection for mapping routes.
• Engaged in extensive travel to new and varying locations, ensuring the acquisition of comprehensive navigational data.
• Played a pivotal role in the hands-on operation and oversight of autonomous driving systems under various environmental conditions.
Gig Economy Platforms (Wonolo, Instawork, Adia)
General Worker
Phoenix, AZ — December 2021 to Present
• Engage in a variety of roles including operational support and food preparation at Sky Chef, ensuring high standards of hygiene and process alignment.
• Participate in the assembly line at Herbal One, focusing on the meticulous production of dietary supplements.
• Execute logistical support tasks at Hertz Car Rental, streamlining vehicle readiness and customer hand-off processes.
Walmart
Order Fulfillment Associate
Phoenix, AZ — January 2021 to June 2021
• Efficiently managed the accurate picking and packing of customer orders, maintaining high productivity and order fulfillment rates.
Hertz Rental
Customer Service Representative
Phoenix, AZ — December 2020 to December 2021
• Delivered comprehensive customer service, from greeting and orientation to vehicle allocation and processing returns, enhancing customer satisfaction and operational efficiency.
Amazon
Pit Driver, ICQA Department
Phoenix, AZ — September 2019 to December 2020
• Initially joined through Integrity Staffing Solutions and subsequently promoted to a full-time role based on outstanding performance in logistical operations. Integrity Staffing Solutions
Logistics Operator
Goodyear, AZ — June 2019 to September 2019
• Deployed to Amazon’s inbound department, responsible for the efficient stowing of merchandise using PIT (Powered Industrial Trucks). United States Postal Service
Rural Mail Carrier
Scottsdale, AZ — December 2018 to June 2019
• Managed daily mail delivery routes, ensuring timely and secure delivery of mail and parcels to rural and suburban areas.
Big Two Toyota
Sales Consultant
Chandler, AZ — May 2018 to December 2018
• Conducted sales consultations, fostering customer relationships, and achieving sales targets through effective communication and product knowledge. Rent-A-Center
Assistant Manager
Phoenix, AZ — August 2002 to May 2017
• Provided managerial support in daily operations, including sales, collections, customer service, and staff training. Instrumental in streamlining store operations and enhancing customer engagement.
Circuit City
Sales Specialist
Canton, MA — August 2001 to August 2002
• Facilitated daily sales operations, inventory management, and customer service, significantly improving customer interaction and satisfaction. Sarah Michaels
Data Entry Expert
Stoughton, MA — March 1996 to August 2001
• Promoted from shipping and receiving to data entry, responsible for accurate data capture and inventory control on the AS400 system.
Education:
Brockton High School
High School Diploma
Brockton, MA
Bay State School of Technology
Certificate in Electronic Technology
Canton, MA
References:
Available upon request.
Contact this candidate