Customer Service Representative

FINBAR ILUOBE

No. \#A, Salaudeen Akano Street, Ogudu G.R.A Lagos, Nigeria

+234********** finbariluobe@yahoo.com https://www.linkedin.com/in/finbar-iluobe-fimc-cmc-19007788/ Summary

Administrative Manager with seasoned expertise and a strong foundation in operational efficiency. Proven track record in managing contracts, administrative procedures, and financial data to drive productivity and maintain quality standards. - Adept in overseeing team operations Skilled in preparing and maintaining documentation Proficient in coordinating cross-departmental collaboration to enhance performance. Excited to leverage administrative and leadership skills to enhance customer service operations as a Customer Service Representative - Team Lead. Skills

Contract Management, Office Correspondence Management, Financial Administration, Procurement, Logistics Management, Data Governance, Stakeholder Engagement, Business Analysis, Cash Processing, Marketing Banking Products, Coaching Work Experience

J & G Engineering Construction and Services Mar 2022 - Present Administrative Manager/Site Materials Co-Ordinator Babatope Street Lekki Phase 1, Lagos State

Manage and draft contracts, maintaining a detailed overview including payment and installment schedules, ensuring accuracy and compliance.

Oversee office correspondence and organize, document, and archive relevant documentation to maintain accessibility and quality in line with Internal Control Framework procedures.

Provide project team support on additional tasks as needed to enhance departmental function, including the management of attendance records.

Conduct day-to-day financial administration, analyzing financial data, and ensuring expenses align with project budgets and internal control procedures.

Manage petty cash, facilitating small payments and supplier interactions, and oversee the purchase of equipment and stationery in accordance with policy.

Maintain an up-to-date inventory of equipment and assets, ensuring proper contract management and safeguarding of company property.

Coordinate and verify routine maintenance of office and transport equipment, recommending service contract renewals timely.

Facilitate disposal of outdated office equipment, maintaining functional workspaces. Paycom Nigeria Limited Nov 2020 - May 2021

Enterprise Operation Specialist Plot 8, Dr. Nurudeen Olowopopo Avenue Central Business District, Alausa 100212 Ikeja, Lagos- Nigeria.

Assist the Enterprise Payment Director in coordinating and operationalizing client onboarding across OPay business units.

Support Enterprise clients with account setup and data management, adhering to OPay’s payment solution model for system configuration and data integrity.

Monitor and analyze expenses and budgets, aligning initiatives with finance department goals to ensure optimal resource utilization.

Provide actionable recommendations for performance improvements through effective data gathering and communication strategy implementation.

Conduct training of new hires on policies and procedures to align with organizational standards and foster skill development.

Stay informed on current market trends and industry forecasts to enhance strategic planning and decision-making.

Coordinate cross-departmental activities to achieve consistent and high-quality output. Alchemy Business Intelligence Mar 2012 - Sep 2020

Business Consultant 65, Kudirat Abiola Way, Ogun Road Ikeja Lagos

Meeting with business experts to understand current processes and future requirements

Facilitating stakeholders workshops and document walkthroughs in order to get to root cause of client problems, stakeholders engagement,

Carrying out strategy formulation and advisory support for clients, develop strategies, Management plans.

Carrying out value chain and value system modelling, analysis and suggested solutions for operations and cost improvement of client’s businesses, Risk management, Performance monitory, policy effortment,

Reviewing bank statements and facility agreements, modelling spreadsheets (Financial modelling), generating variances and writing reports towards recovery of excess charges.

Carrying out Turnaround Management (TM) for client organisations, Executive Change Management

Engages business clients to elicit business requirements and understand business objectives

Communicates system changes and processes to appropriate personnel, documenting any processes as necessary for coninous improvement through internal communications and continuous improvement

Produces business analysis related documentation, including detail business requirements, data processes and workflows, and solution specifications with high quality standard

Works with business and solution teams to ensure that solutions being delivered meet business intent and provide business value through on going support develop appropriate strategies.

Works with Question and Answer (QA) teams to ensure they understand the business requirements and are able to test solutions appropriately through operational execution.

Engages business clients and coordinates User Acceptance Testing of solutions being delivered

Defines the approach, work plan, and quality criteria for Business Analysis work packages

Participates in the initiation and planning of projects - including facilitating the definition of objectives, scope, and deliverables as well as provide Business Analysis work estimates.

Collaborates with business and information technology stakeholders facilitating the selection of solution alternatives for implementation Zenith Bank International Plc Feb 2010 - Jan 2012

Cash Teller/Marketer Ikoyi South-West Lagos

Cash processing, counting received/working cash at beginning and end of shift

Identification/validation of customers information before transaction and completion

Accept cash deposit and check accuracy of deposit slip on completion of transaction

Process cash withdrawals and inputting of confidential data into the data base

Perform specialized tasks such as preparing cashier’s checks, personal money orders,

Perform services for customers such as ordering bank ATM cards and cheque books

Receive and verify loan payments, mortgage payments and utility bill payments

Record all transactions promptly, accurately and in compliance with bank’s policy procedures

Balance accurately, cash in cash drawer at end of each shift

Dealing with customer’s inquiries on the telephone and face to face with a view to resolving issues/problems with customer’s accounts

Confidential client’s personal Data entry into bank’s data base to initiate and open new accounts

Marketing and promoting banking products and services to customers Olive Microfinance Bank Feb 2009 - Jan 2010

Supervisor/Marketer 150, Awolowo way, Ikeja Lagos

Direct marketing and mobilizing deposits from customers through selling of banking products.

Sign up- Opening of new accounts and making cash deposit and withdrawer for customers

Confidential client’s personal Data entry into bank’s data base to initiate and open new accounts

Conducting team meeting and setting out strategy on how to increase in flow and client base.

Vault treasure stock taking before start and finish of daily banking transaction.

Attending management meetings and presenting weekly banking report activities summary.

Conducting presentations with market associations, artisans, school heads etc. with a view of selling banking products and opening account.

Responsibility for providing strategic guidance, enlightened leadership to the company, monitoring, oversight of organization. Iluobe Oil & Marking Company Nig. Ltd Oct 2007 - Jan 2009 Supervisor/Marketer Along Oshodi Apapa Express Way Lagos

Responsible for providing strategic guidance, enlightened leadership to the company, monitoring, oversight of organization.

Stock monitoring, haulage taking and ordering of petroleum products(A.G.O, P.M.S & D.P.K)

Dealing with customer’s queries, taking disciplinary action against erring staffs, training and recruitment of employees. Leveraging of service through sourcing of LPO & supply of petroleum products.

Liaising with suppliers in ensuring prompt delivery of petroleum products to our clients

Direct marketing of petroleum products to corporate institutions, companies and individuals. Manningham Housing Association (M.H.A) Mar 2006 - Sep 2007 Housing Administration/ Lettings Officer Bank House, 30 Manor Row Bradford BD1 4QE U.K

Assessing housing application forms in accordance to (M.H.A) policies and procedure

Processing gardening and decoration grants application forms for tenants who meets the criteria

Processing Right to Acquire application (R.T.A) for tenants who intend buying their properties

Accurate Inputting of housing application details into SDM database

Confidential client’s personal Data entry into SDM data base to initiate and open new accounts

Generating letters from the SDM database informing applicants of the result of their application

Dealing with formal and informal complaints including monthly report coalition

Scheme Inspection and handover of new developed properties with developers and local authority

Arrangement of Pre Lettings viewing and home visits of potential tenants

Proving reception cover duties when required and vetting housing application forms

Liaising and networking with other agencies i.e. housing benefit, social services, police and NHS

Dealing with application queries face to face with applicants, via email, letters and telephone

Dealing with additional support information provided by applicants in respect if their application

Dealing with cases of anti-social behaviour and other related tenancy management issues

Making strategic choice decision in assessing proposed site for new schemes to be developed

Assisting community initiative activities within the schemes geared towards community cohesion

Carrying out Pre and Post inspection of void properties with other housing management teams

Rent collection involves cash handling, setting up Direct Debit, Credit and Debit cards payments

Account monitoring and chasing up payments from tenants whose rent accounts are in arrears Education

Leeds Thomas Danby College, Leeds, United Kingdom Jan 2006 - Jan 2007 National Vocational Qualification (NVQ II) in Customer Care Leeds Metropolitan University, Leeds, United Kingdom Jan 2003 - Jan 2005 Master International Business (MAIB)

Ambrose Alli University (AAU) Edo State Jan 1998 - Jan 2001 Bachelor (Hons) Public Administration (B.P.A.) (2nd Class Lower) Edo State University (EDSU) Jan 1995 - Jan 1998

Diploma Public Administration (D.P.A.) (Merit)

Holy Trinity Grammar School, Edo State Jan 1989 - Jan 1993 S.S.C.E

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