Dental Assistant M A
Resume:
JANAISHA WADE
S UMMARY
Hardworking employee with customer service, multitasking, and time
management abilities. Devoted to giving every customer a positive and memorable experience. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. E X P E R I E N C E
Registered Dental Assistant
Fort Worth Children's Dentistry Fort Worth, TX March 2024 - Current Dispute Analyst
Bank of America Fort Worth, TX February 2021 - January 2024 Assisted dentists in permanent and temporary restorative procedures, applied dental fillings, placed temporary crowns and seated permanent crowns.
Established clean, sterile and welcoming environment for patients. Ensured that all paperwork was completed accurately prior to patient departure from office visit.
Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures.
Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
Exposed dental diagnostic x-rays.
Scheduled cleanings and dental appointments for patients using appointment software.
Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy. Selected and prepared tools used for procedures by sanitizing and arranging.
Educated disputants on laws, regulations and procedures applying to cases and potential legal roadblocks for proposed solutions. Monitored trends in dispute activity and suggested improvements to processes.
Responded to customer inquiries regarding billing issues or other concerns.
Arranged appointments between parties for mediation. Identified root causes of disputes by analyzing data from various sources.
Conducted studies of appeals procedures to confirm adherence to legal requirements while facilitating disposition of cases. Specialized in negotiation and resolution of environmental conflicts S K I L L S
Periodontics
Dental office administration
Infection control proficiency
Patient intake procedures
Exam room setups
Patient schedule management
Dentrix proficiency
Dental radiography
Multitasking
Insurance claims processing
Stress management
techniques
Team collaboration
Registered Dental Assistant
Proficient in computer
software
RDA
INSURANCE ADJUSTER - ALL
LINES
PHLEBOTOMY CERTIFIED
C O N T A C T
**********@******.***
Fort Worth, TX 76119
E D U C A T I O N A N D
T R A I N I N G
High School Diploma
LAKE WORTH HIGHSCHOOL, Fort
Worth, TX
May 2018
A C C OMPLISHMENTS
C E R T I F I C A T I O N S
Mail Sorter
USPS, United States Postal Service North Richland Hills, TX August 2018 - January 2021
involving natural resource allocation and regional development planning.
Analyzed transactions for potential fraud or errors. Provided customer service support via phone, email, and online chat. Participated in training sessions related to new products or services offered by company.
Updated customer accounts with relevant dispute information as needed.
Processed credit card refunds within established timelines. Investigated discrepancies between customers' accounts and records. Placed mail into appropriate PO boxes.
Provided customer service support related to mailing services. Communicated with customers, employees and vendors to answer questions and address complaints.
Sorted incoming mail for distribution to staff, departments and external customers.
Inspected incoming mail for damage or missing pieces. Separated mail to be transported to relay boxes along route for subsequent delivery.
Reported any malfunctioning of the machine to supervisors immediately.
Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
Collaborated with other employees to complete large shipment orders and during high-volume mailing periods.
Assisted in loading and unloading of trucks when necessary. Placed incoming and outgoing letters and packages into containers based on destination and type, applying appropriate identifying tags on sacks and bins.
Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
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