Model Cocktail Server

****.*****@*****.***

Jane Eid 551-***-****

Columbia University, NY — Master of Science in Social Work, graduating May 2027. Smith College, MA — Bachelor of Arts in Psychology. Skills: English and Arabic languages; customer service & client relations; marketing; POS, reservation, and ticketing systems; event coordination; serving; phone etiquette; ability to handle high-stress situations and fast-paced environments.

Model Hostess & Cocktail Server — Commonwealth Club & Lounge, MGM Casino Springfield, MA — January 2025- present

-Welcomed guests, checked identification, and directed VIP guests to their tables.

-Organised online reservations and used reservation system to seat guests.

-Took drink orders and assisted with bottle service.

-Marketed and upsold tables and bottles.

Events Host — American Dream Mall

East Rutherford, NJ — May 2022- January 2025

-Responsible for troubleshooting prior to, during, and after a range of diverse events, including professional sports games & shows, make-a-wish experiences, high-profile parties, conventions, and school trips and programs.

-Assisted with client, guest, and management requests on the floor during events.

-Utilized POS and ticketing systems and served when applicable. Reference Desk Assistant — Forbes Library

Northampton, MA — September 2021- present

-Assisted patrons, addressed inquiries, and found solutions to problems over the phone and in person.

-Designed materials including the library’s brochure in multiple languages.

-Handled catalogs and reshelving.

-Proficient in library database softwares and technologies. Curriculum Coordinator & Teacher’s Assistant — Witness to Mass Incarceration Remote — May 2024- August 2024

-Headed the organization’s curriculum team to create a 3 month long course on mass incarceration.

-Collaborated with the curriculum creation interns to research and compile resources for each lesson.

-Assisted the teacher in remote Zoom classes of ~50 student interns twice a week.

-Responsible for sending out weekly syllabi and all email correspondence between the curriculum team, students, and teacher.

Sales Associate — Hollister

East Rutherford — May 2021- September 2021

-Greeted and assisted customers.

-Maintained in-depth product knowledge and upsold through personalized recommendations.

-Processed transactions using POS system.

-Created displays, stocked shelves, organized merchandise, and maintained store appearance.

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