Data Entry Customer Service
Resume:
Stephanie Shuja
Cincinnati, OH *****
*****.*****@*****.***
Professional Summary
Experienced professional interested in the field of customer service in which I can improve my teamwork and leadership skills. Able to multitask and problem solve with an expertise in data entry, picking, packing and shipping.
Authorized to work in the US for any employer
Work Experience
Assistant Manager
Next Step Recovery (NSR)-Cincinnati, OH
March 2023 to Present
Assist 3rd shift with making sure clients are awake and ready to be transported to the clinical building for scheduled programming. I meet with every new intake to make sure they have adequate food, clothing, hygiene items, I make sure each resident is aware of the house rules & regulations. I observe residents taking medication & completing a breathalyzer test. I helped create the companies policies & rules, to ensure the safety of both residents & staff members. I complete a weekly inventory on residents medication. I do daily room searches of the residents housing space. Ensure residents follow house rules, attened all scheduled appointments, & make sure they maintain the cleanliness of their apartments. I write in fractions when necessary & communicate any issues to the clinical team. I complete an end of shift report every day & our daily checklist.
Material Handler
iHerb-Hebron, KY
November 2021 to Present
I receive skids & prioritize packages. Take inventory, and record any broken or damaged packages. Sticker each box and send them down the line.
Traffic Control Specialist
W.D. Wright-Cincinnati, OH
March 2020 to June 2021
Set up safe work zones, Communicated with work partners for traffic to safely flow through work zones, set up advance signs warning traffic of work zone and wore all proper safety equipment. Traffic Control Specialist
Area Wide Protective-Cincinnati, OH
October 2019 to March 2020
Set up safe work zones, Communicated with work partners for traffic to safely flow through work zones, set up advance signs warning traffic of work zone and wore all proper safety equipment. Waste Management
Center for Employment Opportunities-Cincinnati, OH December 2018 to September 2019
● Perform waste management for ODOT contract by collecting materials from all medians and shoulders of highway along designated routes.
● Disposed all bags of waste collected and debris found on the highway through proper ODOT channel on a daily basis.
● Work hard as a team to provide safe highways to community. Data Entry
Abrams Jewelry-Cincinnati, OH
January 2016 to June 2016
● Photograph jewelry and uploaded photographs to website for customers.
● Organized orders for clients and ensured that packaging was shipped and handled in a timely manner.
● Created, revised and reviewed descriptions of jewelry items for the website. Sales Associate
JCPenney-Cincinnati, OH
October 2012 to April 2015
● Collaborated with several employees to create and distribute retail displays.
● Managed, organized and sorted clothing items for various departments on a daily basis.
● Incentivise customers to sign up for store rewards and credit cards to maximize company sales. Line Operator
Prestige-Cincinnati, OH
October 2009 to September 2011
● Collaborated with several employees to create and distribute retail displays.
● Managed, organized and sorted clothing items for various departments on a daily basis.
● Incentivise customers to sign up for store rewards and credit cards to maximize company sales. Floor Technician
Summit Superior-Florence, KY
January 2007 to January 2009
● Work with a team of individuals to provide exceptional cleaning and sanitation services on an as needed basis.
● Create schedules and delegated tasks to ensure that interior flooring is buffed, waxed and stripped.
● Assist in ordering supplies as needed as well as logging inventory and order requests. Education
Cincinnati State Community College - Cincinnati, OH 2010
High school diploma
William Henry High School - Cincinnati, OH
2009
Skills
• Warehouse Experience
• Sales
• Load & Unload
• Applied behavior analysis
• Pallet Jack
• Operations Management
• Communication skills
• Materials Handling
• Load & unload
• Operations management
• Conflict management
• Buffing
• Shipping & Receiving
• Order Picking
• Supervising experience
• Packaging
• Custodial Experience
• Quality assurance
• Floor Care
• Case management
• Assembly
• Customer service
• Cleaning Experience
• Inventory
• Inventory Control
• Leadership
• Quality Assurance
• Order Picker
• Training
Certifications and Licenses
CPR Certification
Driver's License
December 2007 to June 2027
CCDA
April 2024 to May 2025
With this Certificate I'm able to do individual & group counseling, help with treatment planning, case management, crisis intervention. I'm also able to provide different education & resources available if they relate to abuse of any substance and or alcohol. Certified Case Manager
Additional Information
I'm a CPRS (CERTIFIED PEER RECOVERY SUPPORTER)
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