Scrum Master Project Manager

Catherine N. LIMFENYUY - 702-***-**** **************@*****.***

Professional Summary

Certified scrum master with over 9 years of extensive experience on business projects and SDLC projects within Agile practicing Organizations. Business leadership experience working for Verizon, Bank of America, Credit One Bank, Boyd Gaming and United Nations Development program (UNDP) in crafting business and IT processes. An excellent communicator with an expert ability to establish and maintain effective working relationships across cross-functional teams and diverse individuals at all levels of an organization. Expertise in fostering effective team collaboration, resolving team conflicts, ability to motivate, inspire team members and coaching scrum teams to be highly productive. Expertise in agile methodology and of various agile frameworks such as; SAFe, Kanban, TDD, XP and Scrum framework and Lean Agile Practices.

Skills

Business & IT planning

Agile methodology

Scrum Framework

Servant leadership

Conflict resolution and mediation

Great communication

Lean-Agile Practices

Metrics and Reporting

Documentation management

Development team trainings

Stakeholder management

Project risk management

Facilitation and Coaching

Quality analysis

Waterfall Project management

Continuous improvement

Technical Skills

PM Tools - SharePoint, MatterMost, JIRA, Confluence, Azure DevOps, Slack, Skype, Microsoft Teams, Google Drive

Familiar Technologies –, MuleSoft (4.1.5/ 4.3), SQL, MySQL, Pipeline-Metadata, Cosmos DB, Oracle DB, AWS, PAX, Cyber Sys, SynergyExp, HTML, RS2, Apigee, CloudBee Jenkins…

Education

Bachelor of Science: Accounting, 2008 University of Buea – Buea, Cameroon.

Bachelor of Science: Business Administration, 2011, Université Catholique D’Afrique Centrale – Yaoundé, Cameroun.

MBA : Audit and Management Control (Audit, Contrôle De Gestion), 2014, Université Catholique D’Afrique Centrale – Yaoundé, Cameroun.

Work History

Technical Project Manager/Scrum Master, 07/2023 to 08/2024

Verizon – (Remote)

Scrum Master/Project Manager for the TPD SOE team transitioning from waterfall to agile on a platform with built-in golden CI/CD pipeline with connectivity for deployment across hybrid multi-cloud environments such as cloud providers and Verizon data centers

Project manager for Platform &Migration, Architecture-Dev and Infrastructure teams, Coordinating internal resources and third parties/vendors for the successful onboarding and migration of the SEM, APIGEE, APIF, Insights, IPCC, NetPrizm, VIPR projects and proper Follow up with ITSM teams after successful project Migrations/Onboarding.

Project Manager for the 3rd party code scan project, Prepared the onboarding guide for 3rd party vendors, automating the process to add new users to both AWS groups in SOE okta during the 3rd party user onboarding.

Ensure that all projects are completed on time, within scope and budget. Used Kanban and Scrum boards to visually track the progress of work items in Azure DevOps and Jira.

Assist in the definition of project scope and objectives, ensuring technical feasibility

Manage changes to project scope, project schedule, and project costs using all appropriate tools and methodologies including but not limited to Azure DevOps, Jira, Confluence.

Facilitating sprint ceremony meetings and decision-making processes to ensure that the proper collaborative process is in use. This includes backlog grooming sessions, estimating and sizing efforts, sprint planning, daily scrum meetings, and sprint retrospectives

Responsible for removing project impediments, resolving conflicts and through Azure DevOps discussion threads, facilitate communication and collaboration.

Successfully manage the relationship with clients and all project stakeholders

Create and maintain project documentation in shared drive.

Perform risk management to minimize exposure to any potential risks to the company and clients

Proactively researches and locates the necessary tools and processes to identify troublesome trends as they develop; analyzes/predicts trends and develops a long-range plan designed to resolve problems and prevent them from recurring

Represents the Company in a professional manner at all times. Consistently maintains a professional, courteous attitude when dealing with internal customers, clients, manufacturers, and the general public.

Agile Senior Scrum Master, 10/2021 to 06/2023

Bank of America – (Remote)

SAFe Scrum Master for the PAYM -Aviation team, preparing, reviewing and approving CRQ for both major and minor releases, running MSPI’s through Release pro, Remedy and Buildgate and registering features and Epic for testing and release once successful through ReleasePro.

Scrum Master for Capture cloud team, working with team members to get Azure access/key vaults and guide through Subscriptions, building containers and their branches and building azure functions for Cosmos db.

Guide and coach teams on Kanban practices while developing their understanding of Agile principles.

SM for PAYM, tracking all defects and incident tickets via ALM assigned to PAYM and working with stakeholders for Triage sessions and War-room calls.

Facilitating Kanban training sessions, Maintaining Kanban boards and educate teams on prioritization, planning and Execution.

Lead and manage multiple projects of varying complexity for the PAYM AIT within the Merchant technology engineering team

Work with Delivery Analyst, Business Analyst and Release Managers to Plan and maintain project financial data, Cost benefit analysis and ROIs throughout the Release.

Analyze project risks, issues, costs, and benefits and make relevant recommendations to leadership. Provide and implement action plans to mitigate risk when applicable.

Help and Support Delivery of Application technology enhancements and the associated software delivery lifecycle.

Leverage Jira, Azure DevOps and Confluence to elicit and define business and technical requirements, track requirements, prioritize features, curate content and report progress to stakeholders

Work with Capture team on project Data immigration from On-prem to AWS cloud and Microsoft cloud through ADLS Gen2, building pipelines to copy Different data sets through get-metadata.

Work with Capture Senior engineer to draft event model, message parser, UML evaluate ISO message, capture ISO abstraction

Assist senior engineer as he guides teams through updating services on local Kubernetes and integrating800 message provider.

Facilitate team’s meetings with third party vendors like CYBS, RS2, Synergy, PAX etc.

Work with Capture orchestration platform to Fraud MSPI conversations and get the Dev platform for Axiamed\ into place for COP team to take in business requirements. Used Azure DevOps to create and manage work items for sprints and iterations to align with Business requirements.

Facilitate Scrum Ceremonies i.e., Daily Stand-ups, Reviews and Demo, Retrospectives and Backlog Refinement sessions

Communicate, build relationships and connect with Business technology resources of different levels of responsibility.

Delivery Lead, 04/2021 to 09/2021

Credit One Bank – Las Vegas, NV

Delivery Lead for the Credit Finance Risk team, providing reports that allows the bank to track and monitor card and check activities against fraud.

Guide and coach, the Credit Risk team on how to use Agile practices and principles to deliver high quality products and services

Get team to a high level of performance by rearranging the CBR reports process and reconciling through single points with Cleared checks from our 3rd party vendors.

Work with Risk team, finance, Collection, teams to influence and drive decision making to support the Processes and projects of the risk team.

Facilitating and supporting all scrum events while promoting agile values and principles across teams and bank.

Communicate, facilitate, negotiate and coach team and risk project, while working with other agile coaches/ Scrum masters to grow within the role.

Planning and problem solving with product management, risk team and delivery team.

Scrum Master, 06/2017 to 03/2021

Boyd Gaming Corporation – Las Vegas, NV

Scrum Master for the Payment Development team, building feature enhancement and interconnectivity for a wide range of financial technology solutions offerings.

Scrum Master for the Legacy service team, implementing products for customers, providing end user support to casinos across the country.

Building the B-connected social gaming platform linked to the loyalty program, offering rewards for different credit users through out the casinos.

Collaborating with stakeholder groups across the organization to ensure business and technology alignment with all Impacted AITs, production centers, API Matrix and components and general servicing flow.

Facilitating sprint ceremony meetings, demos and decision-making processes to ensure that the proper collaborative process is in use. This includes backlog grooming sessions, estimating and sizing efforts, release planning, sprint planning, daily scrum meetings, and sprint retrospectives

Responsible for removing project impediments, resolving conflicts and promoting effective communication/collaboration amongst team members so they stay productive and always focus on achieving iteration goals

Reviewed and provided feedback on drafted user stories and epics to ensure alignment with general Agile user story standards

Responsible for creating project Weekly Status Reports burn-down reports for clients and delivery managers

Working with Product Owners in ordering and refining product backlogs, managing action items, identifying issues and risks, and adjusting scope when necessary

Managing time, meetings, and professional communications, including documenting findings and making recommendations to directors and senior leadership.

Project Manager/ Agile scrum Master, 02/2012 to 12/2016

National Financial Credit Bank, SA – Yaoundé, Cameroon

Worked as a project manager and agile scrum master for 2 projects dealing with the application, development and maintenance of NFC's customer facing website and mobile app

Responsible for managing the end-to-end delivery lifecycles of software development projects within NFC's IT function

Engaged Clients, Business Performance Managers and Program Managers to gather software requirements/business rules, and ensure alignment with development teams

Helped NFC implement agile within their development teams, trained and coach business managers and development teams in agile best practices, principles and scrum ceremonies

Facilitated scrum ceremonies with development teams. Coordinated between cross-functional teams (Business, BA, Dev, QA, DBA, Infra) to deliver quality software solutions for both mobile and web clients

Determined root cause of problems and issues to implement courses of action required to implement solutions

Developed long-term business strategy by using customer feedback to identify necessary process improvements

Involved in other PM activities such as; requirement gatherings, project documentation, project implementation and business change management

Delivered projects to pre-determined budget, maintaining time parameters and quality standards

Additional Information

Work Authorization: Citizen

Publications: Available upon Request

Languages: Bilingual in English and French.

References: Available upon request.

Certifications: SAFe Advanced Scrum Master 5.0 / Professional Scrum Master 1 (PSM 1).

Contact this candidate