Support Specialist Technical
Resume:
Rene' Rodriguez
CYBER S ECURITY ANALYST
Details
Tempe, 85282
United States
***********@*****.***
NATIONALITY
Hispanic
DATE / P L ACE OF B I RTH
08/02/1988
Yuma, AZ
Links
Linkedin.com
Skills
Leadership Skills
Linux
SQL
Python Programming
Intrusion Detection Systems (IDS)
Security Information and Event
Managment (SIEM) tools
Decision Making
Ability to Work Under Pressure
Problem Solving
Time Management
Problem Solving Skills
Microsoft Excel
Mediation and Negotiation Skills
Communication Skills
Troubleshooting Skills
Multitasking Skills
Languages
English
Spanish
Profile
Seeking to establish my career in Cybersecurity, previous roles were Technical support specialist, Program Management Director did provide the highest quality care for my team of 3 managers that were responsible for 30 individuals each under them. I have completed the Google Professional Cybersecurity Certi—cate, in which I have gained skill in Linux, Python Programming, SQL, Intrusion Detection Systems
(IDS), Security Information and Event Management (SIEM) tools. I learn fast and continue to prove the ability to establish and maintain excellent communication and relationships with clients.
Employment History
Program Management Director, Sevita Health, Phoenix AZ OCTOBER 2 0 2 2 J • UNE 2 0 2 3
7 Managed 3 supervisors on a day to day basis in which each supervisor had 30 employees working under them.
7 Maintained up to date knowledge of products and services. 7 Handle calls from Department of Economic Security pertaining to IHSS and respond to queries about services, promotions, and billing. 7 Conducted Interviews with the intent of hiring new potential new employees 7 Developed and coordinated successful tactics with vendors to ensure the best quality care and services to IHSS members and customers. 7 Worked on teams to expand and bring more business to my employer company brand.
Case Worker/ ERA funds distributer, The City of Phoenix, Phoenix AZ MARCH 2 0 2 2 J OCTOBER 2 0 2 2
7 Provided high quality customer service to customers. 7 Handled high volume calls from city residents pertaining to President •oe Bidens 2022 Cares Act.
7 Responded to complaints in a professional and effective way. 7 Processed payments and Distributed payments to city residents to prevent homelessness.
7 Provided superiors with work logs, demonstrating accountability. Loan Document Specialist, Wells Fargo, Chandler AZ S E P T EMBER 2 0 1 V J S E P T EMBER 2 0 1 8
7 Provided high quality customer service to customers. 7 Handled sales transactions and returns in a timely manner. 7 Answered all questions regarding products and promotions. 7 Aimed to keep customers satis—ed.
7 Provided description of Auto Loan Products such as Gap Insurances, Theft Protection options.
7 Handled High zolume calls in a professional determined and curtious manner. Mortgage Loan Originator, Bank Of England, Tempe AZ AUGUST 2 0 1 6 J S E P T EMBER 2 0 1 V
7 Advises clients about the risks, consequences, and bene—ts of alternative lending solutions.
7 Evaluates loan applications and documentation by informing applicant of additional requirements, also Collected proper documentation needed in order to submit mortgage loan application.
7 Completes loan contracts by explaining provisions to applicant, obtaining signatures and notarijation, and collecting fees.
7 Maintains customer con—dence by keeping loan information con—dential. Technical Support Specialist, Sears, Tempe
F E BRUARY 2 0 1 5 J AUGUST 2 0 1 6
7 Provided great on the phone service for customers needing assistance with software and physical appliances over the phone.
7 Provided Tech Support for maKor house hold appliances, Trouble shooted software for sony and samsung products.
7 Trouble shoot GE Washer/Dryer Ienmore Products.
Senior Service Specialist/Supervisor, JPMorgan Chase, Tempe AZ
•ANUARY 2 0 1 2 J F E BRUARY 2 0 1 5
7 Communicate with loan originator, management, underwriter and borrower(s) as required to ensure all parties are aware of loan status and any outstanding requirements.
7 Review and validate loan —le for completeness and accuracy and ensure any de—ciencies/ gaps are appropriately addressed and resolved prior to submitting to Underwriting or Closing.
7 Handled huge zolume of calls from internal customers pertaining to their mortgage loans as well as processed payments and printed out and emailed loan docuements as requested.
Education
Associates Biological Sciences, Mesa Community College, Mesa AZ AUGUST 2 0 0 V J MAY 2 0 1 0
7 Graduated with 2.V GPA
High School Diploma, Cibola High School, Yuma AZ
S E P T EMBER 2 0 0 3 J MAY 2 0 0 V
Courses
Professional 8 Course Google Cybersecurity CertiIcate OCTOBER 2 0 2 3
jntroduction to Proqect Management CertiIcate
AUGUST 2 0 2 3
References
References available upon re1uest
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