Customer Service Security Operations

Raphael Sikwabi

Mob: +447********* Email: **************@*******.***

PROFILE

An experienced multi-skilled SIA security manager able to lead security operations and close protection tasks. Managing the process of event security, including but not limited to, site security advances, resource allocation, incident and crisis management, logistics, budget management and onsite delivery. Proven leader in a multitude of diverse environments with a practical ability to assimilate information, interpret and communicate effectively. Experienced in dealing with multiple stakeholders including third party vendors to mitigate risk and deliver security to clients.

Key Skills

Experienced at delivering Close Protection Tasks both domestically and internationally.

Proficient in both independent and collaborative work environments

Excellent communication abilities

Effective team leadership

Strong IT proficiency

Ability to thrive under pressure.

Skilled in meeting and establishing deadlines.

Committed to delivering top-notch performance with a robust work ethic.

Enthusiastic about networking and providing outstanding customer service.

Dedicated to ongoing learning and professional development.

CAREER EXPERIENCE

2022 to current: Close Protection Specialist

As a close protection officer, I have gained valuable experience working with artists and a diverse array of high-profile clients from various age groups and backgrounds. This exposure has enhanced my ability to cater to diverse needs and adapt my skills effectively. My role as a team leader has further enriched my learning journey in close protection. Additionally, I have provided high-end security for members of royal families and prominent individuals, ensuring their safety during trips, and overseeing estate and venue security. I have also collaborated with other close protection teams on their assignments and managed the security of high-value vehicles for clients, among other responsibilities.

Providing security solutions for high-net-worth clients and families

Planning and delivering complex international journey management plans.

Discrete low profile protection identifying threats and producing vulnerability assessments.

Implementing security solutions to mitigate emerging threats

Designing and delivering bespoke security procedures and capabilities through specialist training

Journey management and in-country threat assessments including country advances and site visits.

Providing and managing security often in remote high-risk locations

Managed travel and welfare of security teams providing close protection globally.

2024- Present: KIRIS Group

As a self-employed professional with Kiris Group, I specialize in residential security and executive protection for high-net-worth clients. My responsibilities include escorting clients to events and managing their daily activities in London, whether planned in advance or arranged last minute. I conduct rapid planning and risk assessments to ensure tasks are completed to the highest professional standards.

In addition to residential security, I monitor CCTV systems and perform various tasks such as signing for guest arrivals, screening parcels before they reach the client, and logging daily occurrences. I prepare handover notes detailing the day's activities and future plans, maintain a log of patrols, and oversee the management of access fobs.

Working overseas residential security in Europe maintaining cctv updating Sop’s logging daily occurrences and standby night response CPO for clients maintaining alarm system and providing point of contact link to any problem that may occur at any site being monitored.

22023- 2024: The Executive Company

Provided high-net-worth client With residential security (RST) to there property as part of a team helped with planning risk assessment fire procedures and more also putting plans of action together for running the security side of the property manning the cameras and gate and signing in and out and meet and greeting guests and contractors before entering the property to clarify identity also night and day patrols vetting parcels and checking for any irregularities and also damages for the client Delivered assets for client by driving to location in Europe.

2024 - Present: Cliveden House

Provided close protection for high-net-worth clients and their guests during a visit to Windsor Castle. As the team leader, I coordinated vehicle movements and route selection, overseeing the embarkation and disembarkation processes at the location. We also ensured security for their accommodations and the events held throughout their week-long stay.

2024: Burlington Arcade

Delivered close protection to several clientele in the shopping center for a private event with help of permanent security staff along side my team making sure clear exit route and entrance free from paparazzi and insuring transport was ready especially when vacating the premises making sure perimeter was safe and inside just to show presence as well to public and many more duty’s .

I have also provided asset protection and staff protection to one of there stores there during protests in London with also providing customer service skills for the client.

2024: Waddesdon Manor

Delivered protection services for esteemed members of society, including royal family members, presidents, and former parliamentarians, while on the estate grounds. Collaborated closely with the police close protection team to secure the perimeter effectively.

July 2024: Farnborough Air Show

Oversaw security for GKN Aerospace and RTX staff and clients visiting the facilities for meetings and various activities. Managed the protection of high-ranking personnel, including military representatives, diplomats, and members of parliament, ensuring secure meeting areas.

2015 to 2022: British Army

Dedicated and disciplined Infantry Specialist with over seven years of experience in military operations, tactical planning, and team leadership. Proven ability to perform under pressure in high-stakes environments while maintaining a strong commitment to mission success.

Key Skills

Tactical Proficiency: Extensive knowledge of infantry tactics, techniques, and procedures; adept at executing complex maneuvers in diverse environments.

Leadership and Teamwork: Demonstrated ability to lead and mentor small teams, fostering collaboration and achieving operational goals through effective communication and morale-building.

Physical Fitness and Resilience: Maintained peak physical condition and mental resilience, capable of enduring physically demanding situations and adapting to changing conditions.

Problem Solving and Decision Making: Strong analytical skills with the ability to assess situations quickly, make informed decisions, and implement strategic solutions in real-time.

Weapons Handling and Safety: Proficient in the use and maintenance of a wide range of firearms and military equipment, with a strong focus on safety protocols and risk management.

Communication Skills: Effective communicator, able to convey complex information clearly and concisely to diverse audiences, including superiors, peers, and subordinates.

Adaptability and Flexibility: Experience in rapidly changing environments, demonstrating the ability to adapt strategies and tactics to meet evolving challenges.

Situational Awareness: Exceptional observational and situational awareness skills, enabling quick recognition of potential threats and proactive responses to ensure team safety.

Crisis Management: Skilled in managing high-stress situations and emergencies, utilising training to maintain composure and lead teams effectively.

QUALIFICATIONS

SIA Close Protection (CP) (DS)

H&S Qualified

Level 4 Award in close protection in hostile environment – Firearms &

First response emergency care (FREC)

Driving License Cat B&H

Fire Safety Qualified

Hobbies

Fitness Boxing and Swimming

Being available for friends and Family

Training security staff

Personal Development

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