Customer Service Call Center
Resume:
Keeturah Williams
Montgomery, AL *****
*************@*****.***
Willing to relocate to: Montgomery, AL
Work Experience
Warehouse Worker
ABC Board-Montgomery, AL
August 2023 to Present
• read labels to match the products
• Work on assembly line
• Make sure product is in correct location
• Make sure product get shipped to correct store
• Operate tugger and pallet jack
Customer Service Call Center- Sales Rep
Convergent-Alabama
August 2022 to June 2023
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Customer Service Agent
TTEC remote-Montgomery, AL
May 2019 to September 2021
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Recruiting employees and patients for on the job training Customer Service Call Center- Sales Rep
EGS Call Center / Alorica-Alabama
August 2016 to April 2017
• Answer calls helping customers go over there accounts
• Explain actions on account
• Take payments via phone
• Make payment arrangements
• Make sure the customer is satisfied
Fast Food Worker
Krystal’s-Montgomery, AL
September 2013 to April 2017
• work computerized register
• take orders
• handle payments
• make sure customers are satisfied
Education
High school diploma
Carver Senior High School - Montgomery, AL
August 2006 to May 2010
Skills
• Customer Service (6 years)
• Pallet Jack
• Warehouse Experience
• Order Picking
• RF Scanner
• Packaging
• Typing
• Account Management (4 years)
Contact this candidate