Support Specialist Front Office

Maxine Roach

678-***-**** * *************@*****.***

Competent, Dependable Medical Office Support Specialist

Competent, dependable medical support specialist with front office operations experience, focused on excellent patient and staff relations, effective communication and confidentiality. Expertly skilled in quality, reliable assistance and follow-up. Also proficient at providing families and caregivers with instruction and support while remaining focused on patient comfort and healing.

Skills & Highlights

Public relations & engagement

Insurance billing & coding

Excellent organization

Admitting, transferring & discharge procedures

Dependable team-player

Registration and front-end patient access

Multitasking & strict attention to detail

Problem-solving and conflict resolution

Strict confidentiality and integrity

Fast-learner & takes initiative

Exceptional time management

Fluent in medical terminology

Software

Cerner

Pheesia

Power Chart

Revenue Cycle

Microsoft Office

EPIC Cadence

MyChart

Gammis

Responsibilities

Provide quality, reliable administrative support to department staff

Assist patients with admissions and discharges, completing forms, and providing patient rights information

Maintain patient records, including health history forms, discharge documents, and admission forms

Conduct consultations with patients regarding specialist services and options

Schedule appointments, procedures, and transportation

Answer phones, take messages, and communicate with other hospital staff

Complete and process forms, and transcribe medical orders into the computer system

Follow security measures to ensure patient information is safe and confidential

Maintain a clean work space and an environment that helped patients have a better experience

Answer questions and provide direction to patients, family members and caregivers

Notify management of patient or employee-related incidents and/or accidents

Monitor vital signs, temperature, pulse or EKG signals and patient condition

Documented actions by completing forms, reports, logs, and records

Experience

Front Desk Administration Assistant

Unit Clerk

Northside Hospital (Gwinnett Women’s Health) Aug 2023 – present

Certified Nursing Assistant

Emory St. Joseph Hospital July 2023 – Aug 2023

Inspire Home Care June 2021 – Aug 2023

Mind & Mobility Home Care Jan 2019 – Feb 2021

North Miami Hospital Jan 2019 – Feb 2021

North Shore Medical Center Sept 2016 – Nov 2021

Private Duty May 2016 – June 2021

Republic Airways Flight Attendant March 2013 – Jan 2020

Education

Careers Prep Academy

Certified Nursing Assistant July 2020

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